Nimi Berman Email & Phone Number

Mountain View, CA, US

Foster City, California, US

• People management of the full time employees and contractors on the PS PMO team.
• Assign project managers to new projects based on region, availability, and skills needed for the success of the project.
• Work closely with PS Leadership to review the project pipeline, perform capacity plan, and ensure we are able to deliver all current and incoming projects in a timely manner, and with high quality.
• Act as a point of escalations for all project related issues, both customer-facing or internal.
• Mentored new team members, and provided guidance around role-specific best practices, as well as general professional growth.
• Design and build solution to help improve overall delivery and customer lifecycle management, and create new repeatable practices, reusable assets, and templatized collateral.

Foster City, California, US

• Managed multiple concurrent customer-facing Professional Services deployment projects.
• Acted as Program Manager on several high-visibility complex deployment projects, working closely with the assigned Project Manager to ensure quality in delivery with high customer satisfaction.
• Enhanced customer satisfaction through resolution of customer escalations.
• Leveraged my experience to drive several PMO initiatives to improve, streamline, and grow the processes and delivery methodology of the team.
• Actively participated in defining and refining the career path for a Professional Services Project Manager at Exabeam.

Palo Alto, CA, US

• Mentored new team members, and provided guidance around role-specific best practices, as well as general professional growth.
• Improved the PMO team's initiative process by incorporating robust change management practices.
• Designed and built solutions that bridge the implementation methodology gaps between the various teams within the Client Services organization.
• Acted as a consultant and SME in projects and initiatives not led by the PMO team but requiring PMO expertise.
• Advised on the PMO Project Roadmap, including the scoping and prioritization of new initiatives.
• Led process improvement efforts that align with both company-wide and Client Services-specific strategic objectives.

Palo Alto, CA, US

• Led process improvement efforts that align with both company-wide and Client Services-specific strategic objectives.
• Analyzed and redefined existing project delivery processes and methodologies to better match the changing client landscape.
• Led initiatives to create new repeatable practices, reusable assets, and templatized collateral for more efficient and more consistent project delivery across the team.
• Designed and built solutions that bridge the implementation methodology gaps between Intapp's Professional Services and Financial Services teams.
• Leveraged my past experience in Services Delivery roles to act as a trusted advisor to members of Intapp's Client Services team.
• Advised on the PMO Project Roadmap, including the scoping and prioritization of new PMO initiatives.

Palo Alto, CA, US

• Managed all aspects of multiple concurrent customer projects, across multiple Intapp products. This includes new deployments, upgrades, and strategic consulting.
• Facilitated resolution of troubled in-flight projects (customer satisfaction), bringing them back to a GREEN status.
• Built and cultivate the relationships with my customers, taking into account how my project work relates to the big picture at the account level.
• Worked closely across teams within Intapp (Products, Engineering, Support) to ensure holistic and timely issue resolution on customer projects.
• Leveraged my experience to drive several PMO initiatives to improve, streamline, and grow the processes and delivery methodology of the team.
• Mentored new Engagement Managers on the team.

San Jose, California, US

• Managed all aspects of multiple concurrent customer-facing projects of varied levels and scope.
• Built customer relationships in conjunction with the Account Manager, including navigating through, and resolving, customer satisfaction situations.
• Coordinated between multiple teams within Nutanix to ensure project success and customer satisfaction.
• Leveraged my experience to drive several PMO initiatives to improve, streamline, and grow the processes and delivery methodology of the team.
• Mentored junior team members.

Austin, Texas, US

• Promoted to manage a team of project managers who specialize in upgrades and migrations.
• Program Manager in charge of all PS upgrade and migration projects in North America.
• Managed overall improvement in existing processes via PMO.
• Acted as the main go-to person within Jive for all upgrades and migrations engagements.
• Assisted and consulted Jive’s sales team, Customer Success Directors, and Support team in addressing customers’ questions and concerns around upgrades and migrations.
• Lead an initiative to drive customers on older versions of Jive’s platform onto the latest version.

Austin, Texas, US

• Managed all aspects of multiple Enterprise-level critical customer engagements with Jive Professional Services.
• Drive several PMO initiatives for the larger Project Management team.
• Served as technical consultant to my customers, leveraging my engineering background to address technical questions and resolve technical issues.
• Acted as my customers’ main point of contact at Jive during each engagement.
• Coordinated between multiple teams within Jive to ensure project success and customer satisfaction.
• Interacted with customers throughout each project’s execution to gather and clarify requirements, coordinate schedules, allocate resources, provide regular budget and status reports, address customer concerns, and.

Austin, Texas, US

• Managed all aspects of multiple customer engagements with Jive Professional Services.
• Served as technical consultant to my customers, leveraging my engineering background to address technical questions and resolve technical issues.
• Acted as my customers’ main point of contact at Jive during each engagement.
• Coordinated between different teams within Jive to ensure project success and customer satisfaction.
• Interacted with customers throughout each project’s execution to gather and clarify requirements, coordinate schedules, allocate resources, provide regular budget and status reports, address customer concerns, and.

Austin, Texas, US

• Customized Jive’s server-based solution according to customer requirements, in an end-to-end process.
• Gathered requirements from customers to turn their ideas into functional specifications.
• Implemented and deployed the customers’ desired functionality in the form of plugins, themes, and overlays, both on the backend and on the front end of Jive’s platform using Java, FTL (Freemarker), SOY, Spring, Struts.
• Wrote test plans and performed basic functional QA.
• Upgraded customers from older Jive versions to more current versions.
• Routinely engaged customers in discussions throughout each project in order to verify requirements, modify workflows if needed, and maintain quality of overall end-user experience.

San Jose, CA, US

• Acrobat Connect Pro, 2006-2010. Developed server-side Java modules to integrate telephony systems with the Connect server. As the sole developer, I designed modules, wrote specifications, wrote source code and.
• Acrobat Connect Pro, 2006-2010. Designed and implemented a COM add-in integration of Connect with Microsoft Outlook, using the.NET framework and internal Connect APIs. I also served as a technical consultant on a.
• Acrobat Connect Pro, 2008-2010, Customer Escalations Team. Triaged, explored and resolved various customer escalations through source code modification.
• Adobe Stock Photos, 2005-2006, developed cross-platform software using C++ and JavaScript, performed server load tests, maintained installers, administered a metrics database (MySQL), and participated in designing a.

San Mateo, California, US

• Developed and implemented a Test Case Management System (TCMS), a web-based java application using JSP and Java servlets, utilizing the MVC design pattern, Mysql DB, OJB, ANT and Struts.

Bs, Computer Science

General Education