Nina Mathews Email & Phone Number

Charleston, SC, US

Remote

• As Client Success Manager, the duties will include, but may not be limited to:
• Partner with client stakeholders to manage the relationship at all levels of the organization including support for the currently implemented features of the Enlighten solution as well as supporting the implementation.
• Act as the primary point of contact for the clients assigned, ensuring their satisfaction and continued renewal of their contracts.
• Actively conduct Health Checks for the client to assess their current performance and identify improvement opportunities.
• Provide education and training on changes, updates, and improvements for guidelines, processes, and procedures to client stakeholders and management.
• Mentor and educate Enlighten employees on client account management. This will include development and presentation of training materials.

Charleston, South Carolina, United States

• A Senior Manager of Customer Success is responsible for managing a team of Customer Success Managers (12-14 associates) to ensure the highest quality of service is provided to our strategic accounts.Responsibilities:
• Oversee task delegation and performance management for a team of strategic, technical, and global resources (12-14 associates)
• Responsible for the retention of 100+ customer accounts worth 4.9 million dollars
• Manage customer satisfaction through standard industry metrics with NPS performance trends
• Participate in the negations for contract renewal conversations to secure and expand the business
• Collaborate with cross-functional teams and team leaders to inform product alignment for account growth

Charleston, South Carolina Area

• A Manager of Customer Success is responsible for managing a team of Customer Success Managers (10-14 associates) to ensure the highest quality of service is provided to our strategic accounts.Responsibilities:
• Mentor and develop a team of Customer Success Managers responsible for a large book of business
• Meet or exceed goals set forth for by the organization
• Create work forecasts to ensure a successful Open Enrollment for all customers
• Provide leadership across a team of approximately associates to include career management & coaching, skills development, and communication of company and department strategy
• Manage customers and internal groups to ensure timely and quality resolutions to their challenges and concerns

Charleston, South Carolina Area

The Customer Success Manager (CSM) is responsible for developing high-trust relationships with Benefitfocus customers, measured through customer satisfaction, relationship health and customer retention. The CSM provides continuity and ensures a seamless experience spanning all stages of the customer lifecycle. This role requires a strong understanding of.

Charleston, South Carolina Area

Responsibilites:- Provided ongoing support to clients as it relates to the functionality, navigation and general use of software applications- Managed client relationships with HR Administrators that support up to ten thousand employees- Assisted clients by phone and email to help them understand regular updates made to Benefitfocus applications.

Charleston, South Carolina Area

Responsibilities:- Effectively present and articulate beneficial processes to employer clients to ensure ease-of-use and satisfaction with the Benefitfocus platform - Provide ongoing support to clients as it relates to the functionality, navigation and general use of software applications- Manage client relationships with Benefits/HR Administrators.

Columbia, South Carolina

I serve as the direct contact under the direction of the President and the Board of Directors. I have the full authority and responsibility for managing the association, its headquarters, and all programs within the established guidelines as well as all other duties required. Some of my duties include:Responsibilites: - Overseeing the marketing.

Columbia, SC

As a server, my job relied on communication. The communication is not limited only to knowing the products [items on the menu] but also the process of dining. Responsibilities:- Marketing the daily specials verbally and on social media- Maintaining the ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil.

Bachelor Of Science (B.S.), Business Administration And Management, General

Minor in Spanish

Bachelor Of Science (B.S.), Real Estate

Education record