Nina H. Email & Phone Number

United States

Culver City, California, Us

Redwood City, Ca, Us

I introduced a quarterly KPI tracker to monitor game health and consumer immersion studies to provide our players a platform to share their sentiment with the development team; moreover, I translated key findings into actionable insights (e.g., fun factor and opportunities) for our business team, which were implemented in product strategy/ roadmap.

Redwood City, Ca, Us

(Glu Mobile Acquired by Electronic Arts in April 2021)Was an embedded Specialist for one of our game studios and my role built a bridge between customer experience representatives around the globe and the game development team, which created a collaborative relationship such as establishing tactical plans together to resolve any issues players encounter within the game.

San Francisco, Ca, Us

Brentwood, Tennessee, Us

I was an acting Team Lead of 5 while multitasking over 10 daily responsibilities such as operational support for our label partners (e.g. Sony, WMG, & UMG), and technical support for our artists (creators) and pod-casters; under my supervision we had a track record of maintaining more than 96% Service Level Agreement (SLA) rate. Additionally, I was the point of contact for investigating fraudulent or abusive activity on the platform using SQL, and created monthly reports to distributors.

Brentwood, Tennessee, Us

Using my bi-cultural background and eye for detail, I quality controlled localization issues (e.g. video, audio, metadata, subtitles…etc.) for Asian Pacific/APAC regions (notably Japanese) and English TV shows/films ensuring our consumers rent/buy excellent quality videos from the platform. Was also involved in a special project, which reduced close to 50% of workload for the entire content review team; moreover, I proactively created project specific training manual and mentored the project team while project lead was out of office.

Bachelor Of Arts (B.A.), Psychology

Associate'S Degree