Nina Midgley De-Jong Email & Phone Number

Bristol, Gb

Bristol, England, United Kingdom

Bristol, England, United Kingdom

Skills: Line Management / Proposal writing / Pitching / Scoping / Strategic Road mapping / Commercial reporting and forecasting / Account growth Clients Include - The Insolvency Service, Natural England, Cabinet Office, Government Digital Services As an Account Director at Nomensa, I'm highly skilled at leading clients to define long term strategic roadmaps, driven by evidence and user centred design methodologies. With a rich background working with high profile international… Show more Skills: Line Management / Proposal writing / Pitching / Scoping / Strategic Road mapping / Commercial reporting and forecasting / Account growth Clients Include - The Insolvency Service, Natural England, Cabinet Office, Government Digital Services As an Account Director at Nomensa, I'm highly skilled at leading clients to define long term strategic roadmaps, driven by evidence and user centred design methodologies. With a rich background working with high profile international brands such as Dropbox, Sky, Nissan, and Audi, I also lead some of our biggest Managed Partnership accounts. These include our partnership with Government Digital Service (GDS) placing large multidisciplinary teams into complex client ecosystems to deliver rapid, outcomes focused briefs across public sector and government against the GDS service standards. Show less

Bristol, United Kingdom

Nomensa is a user experience design agency and experts in web-strategy, usability, accessibility and social media. Our work, whether research or design-based draws upon the experience of some of the most qualified practitioners in the digital sector.

Bristol, United Kingdom

My passion is marrying digital tools with streamlined processes to transform how a customer experiences every interaction with us. I represent the voice of the customer internally, and explore their strategic challenges through insight gathering activity that takes place frequently across the year. I lead a team to optimise conversion and revenue for the spaces we advertise. We do this using various UX practices like user testing website listings, analysing booking data, conversion… Show more My passion is marrying digital tools with streamlined processes to transform how a customer experiences every interaction with us. I represent the voice of the customer internally, and explore their strategic challenges through insight gathering activity that takes place frequently across the year. I lead a team to optimise conversion and revenue for the spaces we advertise. We do this using various UX practices like user testing website listings, analysing booking data, conversion data, traffic, pricing trends and so on. Show less

Bristol, United Kingdom

Skills: Digital project management / client retention / client referrals / budget management / teammanagement / technical support / product training / strategy for client up sell opportunities / project scoping / wireframing / requirement writingClients Included - Sky, RAC, ourscreen, Babcock International, Honda.This role honed my abillity to balance client experience with organisational strategy. I managed projects between 0-60K ultimately being responsible for every step… Show more Skills: Digital project management / client retention / client referrals / budget management / teammanagement / technical support / product training / strategy for client up sell opportunities / project scoping / wireframing / requirement writingClients Included - Sky, RAC, ourscreen, Babcock International, Honda.This role honed my abillity to balance client experience with organisational strategy. I managed projects between 0-60K ultimately being responsible for every step between scoping and delivery, including the delivery team. Ensuring an accurate scope and client expectations were managed at all times was a key responsibility. My projects were diverse - from technical integrated staff portals for Sky, to websites and strategic forecasting for lesser known little guys like ourscreen. I worked closely with our studio team, ensuring the needs of the client were realised whilst balancing budget, time and quality. Show less

Bristol

Skills: Agile software development / Digital project management / client retention / using customer insight to drive business objectives / process design Customers included- Ontario (CND), Alberta (CND) Victoria Uni (NZ) Curtin Uni (AUS), Liverpool City (UK)Whilst at Delib I project managed the rebuild and launch of Budget Simulator, one of Delib’s 3 core apps. I quickly forged strong relationships with existing clients and fed insights I gained into the product development… Show more Skills: Agile software development / Digital project management / client retention / using customer insight to drive business objectives / process design Customers included- Ontario (CND), Alberta (CND) Victoria Uni (NZ) Curtin Uni (AUS), Liverpool City (UK)Whilst at Delib I project managed the rebuild and launch of Budget Simulator, one of Delib’s 3 core apps. I quickly forged strong relationships with existing clients and fed insights I gained into the product development process. I designed and implemented the processes needed to deploy an app and worked closely with the sales team to develop a marketing strategy and build a customer base.I engaged with my customers beyond simply deploying an app to their requirements, making it a personal goal to ensure the success of their wider project. I did this by developing a guide to successful consultations, devising a customer feedback consultation, populating a Knowledge Base with product support articles, and writing numerous blogs sharing the success of our customers and building a community of clients.Acting in a consultative capacity between technical teams, directors and customers was a game of translation and a solid awareness of differing priorities made me a sympathetic yet effective member of the team. In all circumstances I represented the needs of the customer in balance with Delib’s business goals and managed my productivity against personal KPIs and business wide strategy Show less

Bristol

Skills: Coaching and mentoring / quality assurance / accreditation management / stakeholder management / requirements & objective management / presenting / project review and assessment / online digital resource management / process implementation / event management / sales.Customers Included - NHS / EQUATE Oil (Kuwait) / Hallmark Cards / Hong Kong Open ProgrammeWith 5 years experience at HumanTechnics I understand what it takes to work with a dynamic team and high profile… Show more Skills: Coaching and mentoring / quality assurance / accreditation management / stakeholder management / requirements & objective management / presenting / project review and assessment / online digital resource management / process implementation / event management / sales.Customers Included - NHS / EQUATE Oil (Kuwait) / Hallmark Cards / Hong Kong Open ProgrammeWith 5 years experience at HumanTechnics I understand what it takes to work with a dynamic team and high profile international clients within an evolving organisation.I had direct input with all senior staff to debrief after every training cohort, then took ownership of developing new strategies and processes in response. As a result I am confident establishing priorities, writing proposals and statements of work, as well as meeting sales targets and delivering results. As Centre Manger for the ILM accredited qualifications, I coordinated all quality assurance, customer experience analysis, project meetings, standardisation requirements and communication with customers and external take bodies. Show less