Nino Manuel Email & Phone Number

Pleasant Hill, Ca, Us

Oakland, California, United States

- Supervising the Technical Client Services team- Continuing my responsibility as Systems Engineer III/Technical Client Services.- Taken multiple lead roles for business continuity with different teams, such as Provisioning & Operations, Shipping & Receiving, Telecom, and Network & Infrastructure- Manage Active Directory, Intune, Entra, Exchange Admin, Imprivata, and Epic accounts.- Created PowerShell scripts for troubleshooting and monitoring- Used Splunk queries to perform deep dive troubleshooting- Delegating IT tickets.- Troubleshooting and resolving various issues- Collaborate and train our outsourced Service Desk group.- Managing vendors- Provide documentation and training- Work with external practices to resolve various issues with their EMR and networks. - Collaborate with third party IT contractors to provide IT support for their clients.

- Supervising the Technical Client Services team- Continuing my responsibility as Systems Engineer III/Technical Client Services.- Delegating unassigned IT tickets.- Troubleshooting and resolving various issues

1221 Broadway, Oakland Ca 94612

* Coordinate or participate with internal projects such as the Office 365 deployment and migration, FLS upgrade, SCCM package deployment, GE and Allscripts upgrades.* Provide IT support and manage the IT infrastructure for Brown and Toland's My Health Medical Group and Hybrid offices.* Provide background knowledge with the Brown and Toland infrastructure and workflow for other IT members and for other Brown and Toland departments.* Provide backend support, such as creating DNS entries, create AD security groups, extract reports, create VPN connectivity with PPS offices.* Provide preliminary support for beta tested tools, such as MFA, InTune, Office 365, and RightFax.* Define processes and efficient workflows for Brown and Toland employees, such as the iPhone deployment and NP AHA's remote network datastore.* Assist Brown & Toland Physician Reps with Allscript's EHR deployments.* Train and guide Allscripts' Service Desk with the Brown and Toland procedures.* Consult practice’s physicians, staff, and IT vendor for the practice's IT needs.* Troubleshoot equipment and application issues for both internal and external clients* Provide documentation and train users on business and clinical applications.

Oakland, California, United States

- Responsible for maintaining and keeping a majority of the association’s records- Publishes the monthly HOA bulletin- In charge of filing corporate annual reports- Attests to legal documents signed by the president on behalf of the HOA- Conflict Management- Managing and coordinating vendors- Configuration and training of HOA equipment, such as the door intercom, key fob receivers, and security cameras.

Oakland, Ca

- Coordinate or participate with internal projects such as the Office 365 deployment and migration, FLS upgrade, SCCM package deployment, and GE and Allscripts upgrades.- Provide IT support and manage the IT infrastructure for Brown and Toland's My Health Medical Group and Hybrid offices.- Provide background knowledge of the Brown and Toland infrastructure and workflow for other IT members and for other Brown and Toland departments.- Provide backend support, such as creating DNS entries, creating AD security groups, extracting reports, and creating VPN connectivity with PPS offices.- Provide preliminary support for beta-tested tools like MFA, InTune, Office 365, and RightFax.- Define processes and efficient workflows for Brown and Toland employees, such as the iPhone deployment and NP AHA's remote network data store.- Assist Brown & Toland Physician Reps with Allscripts EHR deployments.- Train and guide Allscripts' Service Desk with the Brown and Toland procedures.- Consult the practice’s physicians, staff, and IT vendor for its IT needs.- Troubleshoot equipment and application issues for both internal and external clients- Provide documentation and train users on business and clinical applications.

Oakland, Ca

- Delegate and lead The Belmont-Staten Board of Directors Monthly Meeting- Engage the services of the building management company.- Delegate duties to other board members and building management company- Provide services and information for the association.- Enforce governing documents- Conflict management- Adopt and enforce rules and regulations

San Francisco Bay Area

- Deploy Brown & Toland's EMR application to small and medium-sized medical practices.- Train users basic EMR functionality, such as entering patient demographics, scheduling, and checking in/arriving patients.- Provide second-level support for the Service Desk onsite and offsite.- Manage the medical practice's IT vendors.- Hardware and Software research and testing the EMR and other software upgrades.- Configure the Service Desk's incident ticketing system and train its end users.

Livermore, California, United States

- Setup and repair of defective equipment: PC's, servers, and network equipment- Provide on-site IT support for Microgear clients- Monitored and troubleshooted client servers and networking equipment.- Assisted with project design and implementation

- Monitor and troubleshoot WAN/LAN connectivity- Configure and support Cisco routers, catalysts, Cisco VPN 3000, Cisco ASA, and Access Points- Use monitoring and administration tools such as CiscoWorks, CiscoView, VPN 3000 Concentrator Series Management, Network Registrar (DHCP), Cisco Secure ACS- Interact with circuit and phone vendors, such as AT&T, New Edge, Telecom Designs, and Hawaii Telco- Assist our Network Engineers, Network Administrators, and Server group.

* Triage technology issues to proper support group using Remedy.* Troubleshoot network connectivity by debugging Cisco routers, switches and access points.* Troubleshoot wireless devices such as Mobile Assistants and laptops.* Diagnosed and troubleshoot workstations and printers using remote tools, such as Active Directory, Remote Administrator* MarkVision printer utility, CGI console, DOS, and the telephone.

San Jose, Ca

* Created and Implemented training materials on the use of the Internet, E-mail, Typing Skills, Excel, Word, PowerPoint and Multimedia Tools* Deployed and maintained Windows servers, workstations, and network* Trained Site Coordinator on basic server functions and setup

San Carlos, Ca

* Set up secure network using Microsoft NT/95/98/ME/2000/XP/NT Server, Active Directory* Troubleshoot computer and network issues* Installed Multimedia equipment* Trained teachers and students on the use of software and hardware

Hayward, Ca

* Initiated deployment of the Company’s e-mail system and computer network (peer-to-peer)* Performed shipping/receiving, accounts receivable, and financial reporting functions* Maintained computer hardware and software, and trained employees on software and hardware

Bachelor Of Science, Business Administration, Concentration In Management Information Systems

Undecided

Engineer'S Degree, Electrical And Electronics Engineering