• Provided support for security solutions, with a focus on endpoint security measures.• Managed the operation of security systems within the office environment.• Conducted regular system maintenance and implementation tasks, including data cleanup, updates, and patches.• Ensured backup operations for system and PC management to safeguard data integrity.• Administered organizational databases (MySQL, Oracle) for efficient data management.• Resolved basic network connectivity issues to maintain seamless operations.• Assisted with user management tasks, including basic hardware setup and configuration.• Supported IT procurement activities, including requesting quotes, ordering, and receiving equipment.• Configured systems for new employees, ensuring a smooth onboarding process.• Managed employee files and documentation to maintain organized records.• Aided with general HR duties to support team operations

• Supporting Windows 10, Windows Server, Active Directory, Office 365, Microsoft Office, Microsoft Teams, SharePoint Online, OneDrive, and other Business Applications for multiple customers. • Prioritizing and categorizing Incidents and Requests.• Provide 1st and 2nd line support as part of the Service Desk to assist with the speedy resolution of issues raised Improvements and automation opportunities• Proactively managing ITSM ticket queues, identifying knowledge gaps, process Ensuring all tickets are updated to the correct standard and that the customer’s expectations have been set accordingly• Resolving basic network connectivity problems.• Direct unresolved issues to the next level of support personnel• Managing helpdesk tickets through resolution and meeting SLAs• Plan and implement IT change requirements as per the change process. • Support end users with any issues arising with SharePoint and One-Drive • installation, configuration, and day-to-day support of software and applications• Installing and Configuring Windows, Printers at the customer locations and providing remote support.• Provide Technical Support to - Desktops, Laptops, and Mobile devices users.• Manage Antivirus products, McAfee, Sophos, and Windows Defender. • Dealing with Ticket resolution and making customers fully aware of their status.• Managing Windows server support / Administration. Setting up new users, access rights, and passwords. • Perform Software and Hardware Troubleshooting. • Configuring and Managing the Active Directory, Group Policy, DNS, and DHCP services • Monitor PC, Laptops, and Network performance with different tools.• Responsible for creating, updating, and deletion of Responsible for Customer Share Point and users’ rights management via O365.• Support onsite teams when an engineer is on annual leave / absent.

• Troubleshooting IT issues at the workplace.• Resolving employee tickets and complaints.• Maintaining and upgrading existing hardware devices.• Installing new software and collaboration tools.• Maintaining company assets, such as laptops, computers, storage devices and peripherals, and many more