Niraj Jaiswal Email & Phone Number

London, Gb

London, England, United Kingdom

• Ensuring sufficient Train Crew are provided to run the services on a day-to-basis with minimal delays to trains.• Working with other Resource Managers where necessary to ensure that any shortfalls are avoided balancing resources through other provisions.• Ensuring that the Crews are kept updated in real time to reflect Train Crews booking on, as well as actual work undertaken during shifts, including in times ofdisruption.• Managing the initial stages of sickness, making sure they are correctly updated in the software.• Ensuring that compliance with ‘Hidden’ excess working hours is maintained, and that if any breaches do occur these are properly investigated.• Liaising with Performance Section and the Delay Attribution teams to ensure accuracy and flow of delay information to those parties in order to minimizeGTR’s exposure to performance loss.• Liaising with the Control Manager and other control staff to ensure delivery of the train service within area of responsibility.• Ensuring that the Train Crew Depot premise and PNB points are maintained in a safe condition and that working methods and practices are undertakensafely, taking corrective action where necessary. Managing the stores requirements for the Train Crew Depots.• Making sure all the notice cases at the Depots are fully up to date at all times; undertake short notice briefing of Train Crew where circumstances dictate.• Liaising with Diagrammers, Roster staff and other Resource Managers to meet short and medium term staffing needs in most cost effective manner. Reviewallocations and diagrams to avoid unpanned errors.• Overseeing distribution of all publications, updates, brief etc. and return of acknowledgment sign offs.• In times of service disruption, helping to liaise with Train Crew to ensure as timely a return to normal working is achieved as possible.• Assisting the Chain of Care process by contacting relevant DLM following advice of an incident from the ROC.

London, United Kingdom

• Maintaining knowledge of all aspects of GTR customer service standards appropriate to the Passenger Services Directorate, to include excellent understanding of on train service protocols; GTR, TfL and other organization fare structures, products; and knowledge of any operational training required for the role.• Gained and maintaining excellent knowledge of GTR’s train services, routes and all aspects required to support excellent customer service provision.• Passionate & ability to deliver excellent customer service. Following standards and apply rules and regulations appropriately, with due regard for safety and the provision of customer service. • Ability to be resilient and calm when under pressure, with a determined flexible focus to react positively during pressurised situations in the interest of GTR customer service.• Working in partnership with all other OBS, Conductor, Station and other front line teams to deliver a complete provision of customer service experience.• Act as the primary contact point for customers on-train by proactively being available throughout the journey, and when unable to do so, making appropriate announcements for customers providing details of your location.• Make announcements, within the journey in order to provide all appropriate information to customers. Delivering against pre-set standards for customer information as defined in Passenger Services Directorate customer service competency standards. Creating a relaxed, comfortable, secure and safe environment for customers, dealing with instances of ticket irregularity and antisocial behavior as appropriate.

London-Birmingham

Assisting and making decisions in Planning and Designing of Restaurant Floor and Kitchen layout.Pre-Opening Meetings with Contractors and attending Conference calls to liaise the smooth flow of work.Choosing & Finalising the suppliers for Wines-Spirits, Linen, Meat, Vegetable, Dry Goods, IT systems, Coffee, Disposable, Crockery, Cutlery,Music, Telecoms. Macros.Managing Adverts for Recruiting Floor Management, Staff and Chefs. Liaise with Photographer for the pre-opening photo shoot and integrating those with the Website launch.Staff Recruitment and Induction and training.Assisting Human Resource with Employee Documentation.Menu planing for Food and Drinks.Creating and executing plans for department sales, profit and staff development.Setting Budgets and/or agreeing them with senior management.Coordinating the entire operation of the restaurant.Managing staff and providing them with feedback.Responding to customer complaints.Maintaining high standards of quality control, hygiene, and health and safety.Checking stock levels and Ordering supplies.Preparing cash drawers and providing petty cash as required.

London, United Kingdom

Achieved Overall 98% Guess Satisfaction.Achieved the yearly target set by Harrods for Our Restaurant .Responsible for the overall business performance of the restaurant.Analysing and planning restaurant sales level and profitability.Staff Training, Menu Planing, Payroll, Rota Management.

Belgravia, London

Constantly developing and maintaining the renowned restaurant's high level of service through:- responsible for more than 2500 customer's weekly - overall management of daily operations- recruitment and leadership of restaurant staff- constant staff training and service development strategies- management of manpower- maintaining good contact and relations with customers and guests Directly reports to the General Manager and constantly collaborates with kitchen management and the restaurant directors for service and operations development.

Belgravia, London

Directly reported to higher restaurant management as the person responsible for supervising junior staff.Served as section supervisor during restaurant operations, maintaining high quality of hospitality and service.Collaborated with various departments for the development of operations and the assurance of customer satisfaction.

Mumbai, India

Assigned to assess and report the availability of rooms, and conduct preparatory activities for occupancy, including:- room accessory inventory and replacement- supply inventory

India

Actively involved in daily operations through:- daily staff briefing prior to the start of operations- cash register management- stock ordering and inventory- customer order-taking

Mumbai, India

Completed a 5-star level training in:- Food and Beverage Service- Housekeeping- Front Office- Food and Beverage Production- Maintenance of service standards- Sanitation- Leadership and teamwork

Post Graduate Diploma In Hospitality & Business Administration, Hospitality Administration/Management

Post Graduate Diploma in Hotel & Business Management

Bachelors In Hotel Management & Ctareing Technology, Hotel, Motel, And Restaurant Management

Activities and Societies: Verve Dance Competition, Food Festivals.Bachelors in Hotel and Business Administration

Level 1 Access, Accounting

*Accounting in a professional enviornment. *Creating Business Documents. *Essential Accounting Procedures. *Mathematics for Accounting.

Education record

Activities and Societies: Dance, Sports.A+