Niraja Mohan Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, Australia

On board Customers,generating contracts,products and quoted prices which are managed in relevant system in order to ensure smooth and complete customer fulfillment with record keepingReportingResponsibility for billing of customers for energy products and services in a timely mannerHandling and resolving all customer complaints including Ombudsman complaintsTraining and Mentoring Involved in assisting the Finance and Sales team with their queries.Assist with credit control and debt recovery cycle within agreed time framesHandling all the New Connections/Solar requestsInteraction with External and Internal Stakeholders.To provide the best customer service.Transfers and billing exceptions to be resolved in less than 24 hours.Allocating tasks to team members.Assisting the manager for any additional task allocated.Responsible approving the network invoices Subject Matter Expert (SME) in a New Billing System (Gentrack)

Providing training, coaching and mentoring to enable a functional team to deliver superior customer service.Allocate and manage work to team members.Prioritizing requests to ensure regulatory compliance and service level agreements are met and / or exceeded.As a subject matter expert ,point of reference for staff inquiries relating to work process,data analysis,record keeping and reporting tasks.Looking after all customer complaints and resolving at the earliest for best customer satisfactionInteraction with external and internal stakeholders.Processing Solar requests from the customers and Electrician on a timely manner.Responsible for all the New connections/Solar applications received and contacting the Electrician for any further information required.Assisting team members with queries and investigations.Assisting the customer resolution and contact center team with customer queries and resolving withing 24 hours.

Customer transfers Team leader managing 15 staff.Development, improvement and implementation of processes and manage team budget.Reporting on all aspects of the Customer Transfers processes on a daily/weekly/monthly basis.Training and mentoring.Handling customer complaints and escalations.Interaction with external and internal stakeholders.Part of any new system being introduced within the company.Subject Matter Expert for new billing System.Assisting Customer resolution and contact center team on a day to day basis with resolving customer queries on a timely manner.Take on projects where required, to roll out regular industry initiatives.

Postgraduation Diploma In Montessori, Child Development, High Distinction

Bachelor Of Commerce (B.Com.), Accounting & Economics, Distinction

High School, High Distinction

Activities and Societies: Sports competitions (includes interstate levels), art competitions, drama, dance.