Niran Nachappa Email & Phone Number

India

Bengaluru, Karnataka, India

*Worked under STS (sales and order tool support) team for EMEA and APJC region.*Collaborate with cross-functional teams for successful business outcomes via sales force live chat, sales force case management in sales force lighting (SFDC),microsoft teams and outlook.*Supporting the various internal stakeholders and be the main point of contact for all requests beginning from quote creation to until delivery and invoicing of the orders to the end customers.*Monitor the workstation environment using all available analytics capabilities, for the purpose of identifying problems and root-cause, implementing resolutions.*Ensuring requests are handled well within the SLAs agreed and with utmost quality.*I also extensively worked on CPQ tools(Configure, pricing, quote) to support configuration and pricing process to ensure seamless action and adoption.*Identifying the issues, doing follow up to avoid the functionality error and sharing my best practices with the team.

Bangalore Urban, Karnataka, India

*Having an experience in order entry management with OTC end to end process module Under SAP sales and distribution ERP.*Responsible for timely processing of customer orders with help of accurate SAP CIC and SAP ECC tool.*Consistently meets deadlines and demonstrates quality when processing transactions such as fixed account, debit memo, invoicing, and purchase orders.*Effectively handles customer inquiries such as inbound emails, reporting.*Extending the work hours during the 4 quarter ends per year in order to meet the client requirement through clearing the E-order and manual order so that it enhances more revenue and timely shipment of goods.*Provide support to team leader, Derivative support during cut off in all aspects of management of the business.*Work with other analysis and new staff to resolve issues and improve the skill of the team.