 Conducting pre acquisition checks for Asset products i.e. Auto Loans, Personal Loans and Credit Cards. Improvised methods of sampling leading to improvement in quality and TAT with cost rationalization. Working in close co ordination with all the important stakeholder i.e. Business, Policy, Verification agencies and Samplers to prevent fraud and taking all the attempted fraud and non compliant issues to logical conclusions post investigations. Worked in close knit with other financial institution’s risk colleagues in directions to curb fraud and information sharing. Working on HUNTER Application to check for potential fraud and taking appropriate action to prevent any fraud loss to the bank.

 Improve Quality of business sourced by Sales Team, ensuring all Sales processes implemented are followed 100% & Hold targets on Approval Rates and other Quality parameters. To drive and meet critical Sales Quality Objectives by taking initiatives to ensure Quality sourcing from sales and ensure error free processing to meet underwriting standard checks, resulting in primes growth & controlled COA. To drive critical Sales Quality Objectives (Cards Sales) in terms of increasing Primes (business), Reducing FTNRs ,Rejects & Customer Complaints through efficient Team Management, Training & Audit. Training/Training Audits – As Product/Policy training has direct impact on Quality, Continuously monitoring Branch, Corporate and Super Premium Cards Channel through field visits/Reviews & issue warning & Memos to SEs high on disincentives. Close interaction with Central Team/AFU & Local Risk to sort out Quality& Process related issues. Development / Implementation / Monitoring of new processes and solutions within the Bank's laid down process framework, hence ensuring increase in profit at a reducing cost.

*OSC/ISC/CDB/LIC instruments processing, follow-up, sending reminder, prompt collection of all pending items.*RTGS/NEFT,Locker,Charge Reversal,ECS and ATM Handling*Processing of requests for duplicate PINs for Debit Cards and passwords for I-connect.Ensuring the high standards of customer service in the branch Pre audit assessment and attending all Audits (Internal/ Concurrent Audit etc) and ensuring Satisfactory Rating. Regular review of retail and corporate accounts for KYC (Know Your Customer) and AML (Anti-Money Laundering) checks. Maintenance of undelivered items if applicable (cheque books, pin mailers, debit cards, return cheques etc) of customers and organize to control the same. Preparing the MIS reports and ensuring of submission of all returns/ MIS related in time. Quality checks on important accounts for potential fraudulent activities and taking preventive measures to avoid the same. Cash Management including the main Cash counter as well as ATM Cash. Managing the petty expenses of the branch and control expenditure wherever necessary. Tracking and resolving of escalated queries off the front end desks. Preparing monthly cash reports including the STR-9, STR-8 and the petty cash expenses details. Processing of clearing cheques and DD/PO’s. Managing proper documentation and verify field verifications for adherence to KYC norms.

Knowledge Management (Operations and Research).Reviewing, understanding and processing the Industry expert profiles who contemplate to join the GLG Network Clientele and searching internet based sources and review and analyse the information submitted by experts and determine their compliance with legal standards.Additonaly, work on short term projects assigned from time to time.

Working in the Debit Card Fraud Prevention team for JP Morgan Chase Bank and Washington Mutual Bank card members.Case Analysis and updation through the prescribed applications.