As the former Senior Director - Solutions Engineering, led the development and deployment of advanced AI-driven solutions, ensuring seamless integration and high user engagement. With extensive expertise in LLMs, Generative AI, and cutting-edge technologies like GPT and Llama, drove innovation and strategic growth. Notably worked on an LLM-based chatbot for Dubai Electricity and Water Authority (DEWA), enhancing customer support and engagement through advanced conversational AI. Leadership fostered collaboration and excellence, delivering impactful solutions that transformed user experiences. Passionate about the future of AI, remained committed to pushing the boundaries of what's possible.

As a former Program Manager, I successfully hired and built a team of over 60 members, establishing processes from scratch to set up a comprehensive bot solutions team and unit. My leadership was instrumental in fostering collaboration, driving innovation, and ensuring the delivery of high-impact solutions. With a focus on efficiency and scalability, I developed and implemented strategies that streamlined operations and maximized performance. Passionate about team growth and development, I was dedicated to creating an environment where both individuals and the organization could thrive.

Founded and led a company for 18 months, where we developed a web-based chatbot platform to enhance customer interactions and automate processes. Managed all aspects of product development, business strategy, and team operations.

Managed SMS traffic for strategic accounts like Facebook, Google, LinkedIn, and Twitter in India, ensuring high delivery rates and seamless communication. Built strong client relationships and optimized messaging strategies for maximum impact.Led and built a QA team focused on ensuring the quality of SMS and bot platform solutions, driving process improvements and efficient testing workflows. Oversaw the implementation of robust testing strategies to deliver high-quality products.

As a Project Manager for retail-focused BI initiatives, I led the end-to-end execution of multiple data-driven projects aimed at enhancing business insights, customer experience, and operational efficiency. I collaborated closely with cross-functional teams to deliver actionable analytics that supported strategic decision-making across merchandising, inventory management, and sales performance.Key Responsibilities:Spearheaded BI projects from requirements gathering to implementation, ensuring on-time and within-budget delivery.Worked with stakeholders across retail, marketing, and IT departments to define KPIs and translate business needs into technical requirements.Led the design and development of retail-specific dashboards, reports, and visualizations to provide key insights on customer behavior, sales trends, and store performance.Managed relationships with external vendors and BI tool providers to ensure seamless integration of data sources and reporting platforms.Monitored project progress, tracked milestones, and resolved issues through risk management and contingency planning.Conducted post-implementation reviews to assess outcomes and ensure alignment with business objectives.

Self-employed stock trader specializing in futures, options, and vega trading with a focus on hedging strategies to manage volatility and maximize returns.

Indusind Internet Banking is a Finacle eBanking solution with wide range of features made available to the retail customers. Customer has the consolidated view of all the different types of CASA accounts, fixed deposits, Demat accounts, MF folio, and Loan accounts. Users has the option to perform various operation like fund transfer, statement request, debit card upgrades.KPI Leading and Managing the entire UAT cycle of the Finacle eBanking Solution. Preparing the test plan, test execution plan, and status reports. Conducting and managing the knowledge sharing session among all the team members. Configuration management of documents like test plan, test cases, test results, release notes and test status report, build deployment documents. Primarily responsible for interacting with all third party for test data preparation. Preparing and maintaining a risk list. Organizing and managing a status call with client and development team. Understanding the existing system to identify and closed the gaps in the functionality.

Project: Revenue Management System & Examination Management SystemRevenue management system (RMS) is a smart client windows based application developed in .net 3.5. RMS is used by more than 2000 revenue manager across the globe. RMS has rich set of reports which help revenue manager to analyze market demand and set the future hotels rates accordingly. RMS application generates the projections based on the past data and provides valuable information revenue manager in order to make important day to day decision.KPI Actively involved in end to end testing in a team of 12 QA members. Understanding the existing legacy application to create various business use cases for effective testing. Preparing, reviewing and executing various types of test cases such as functional, business scenario, negative, and performance test cases. Conducting and managing the knowledge sharing session among the Onsite-Offshore QA team members. Actively involved in globalization testing in various locale. Addressing business user’s query and analyzing the issues reported by end user.

Project: Financial SearchFinancial search is a stock and mutual fund information portal. Various tools such as live stock and mutual fund data, investment strategies, mortgage comparison, mutual fund comparisons, and latest news provide rich information to the fidelity users and prospect users.KPI Worked on Scrum methodology (Onsite/Offshore model) for 18 months. Visited client site (Boston, USA) multiples time during integration stories. Suggested and initiated the test case creation meeting at the beginning of iteration to understand the detail requirements. This meeting generally would involve all the team member, scrum master and business. Worked on Rational Clear Quest tool for tracking the issues. Preparing test cases and maintaining test cases and test result using Quality Center. Actively involved in production install. Verifying the application on production and giving signoff. Implementing QA processes and managing QA activities such as creating quality report every month highlighting defect density, testing status report every week highlighting risk and defects count. Conducted accessibility testing to certify that application meets standard accessibility norms set by fidelity.