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Nirav Patel is listed as Senior Customer Operations Professional | Transformational Leader in Performance Optimization and Operational Excellence | Delivering exceptional customer satisfaction through strategic, proactive & innovative solutions. at Equinix, a company with 8497 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Nirav Patel.
Nirav Patel previously worked as Manager IBX Customer Operations at Equinix and IT/Network Support (NOC) at Orion Systems Integrators, Llc.. Nirav Patel holds Engineer’S Degree, Electrical Engineering, First Class from Maharashtra State Board Of Technical Education.
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Excellence is not an act, but a habit. In data centers, reliability is achieved not just through technology, but through consistent attention to detail, proactive leadership, and a relentless pursuit of uptime.With Over 17 years of proven experience I have consistently delivered excellence across various roles : In my most recent role in Data Center Operations, I led strategic integration projects, customer support, and strategic leadership, I specialize in driving operational excellence and elevating customer satisfaction. My track record includes achieving 100% uptime, 99.9% commit compliance, and contributing to a 25% year-over-year surge in Customer Net Promoter Score (NPS).At Net Connect & Orion, I optimized IP MPLS networks with unmatched precision, upgrading core and provider edge routers to ensure flawless SLA compliance and seamless service delivery. During my tenure at TCL, I maintained uninterrupted uptime across MPLS, Metro, and WiMAX POPs, mastering complex routing protocols and streamlining network operations. At HCL Infinet Ltd., I engineered innovative connectivity solutions, configuring and troubleshooting Cisco and D-Link networks for high-performing leased line and wireless services.I have extensive experience managing large-scale, cross-functional teams, delivering precise customer services, and optimizing processes for maximum efficiency. My passion lies in leveraging my skills in leadership, strategic planning, and quality management to exceed business objectives.Throughout my career, I have managed complex network infrastructures, facility operations, and integration projects, ensuring high availability and compliance with SLAs. I am committed to excellence and innovation, constantly seeking ways to improve performance, reduce downtime, and deliver superior customer experiences.Having held key roles across various domains such as customer support, network operations, facility operations, and physical security, I bring a well-rounded perspective to data center management. I thrive in collaborative environments where strategic thinking and continuous improvement are essential for success.I am particularly interested in roles where I can lead teams, optimize operations, and contribute to the success of forward-thinking organizations through my unique blend of technical knowledge and leadership acumen.**(Contact: niravpatel.career@gmail.com)
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Maharashtra, India
* Spearheaded the integration of automated escalation systems in customer support, reducing response time by 40%. Boosted NPS by 25% through proactive initiatives such as customer success webinars and personalized operational reviews. Ensured 100% uptime across facilities through predictive maintenance and monitoring systems.* Led members of.
Saudi Arabia
* Achieved an industry-leading 99.999% uptime by orchestrating troubleshooting and maintenance for over 100 Cisco devices. Executed more than 50 critical hardware and software upgrades seamlessly, ensuring uninterrupted services for customers.* Implemented ITIL v3 frameworks to revolutionize service delivery, boosting operational efficiency by 30%..
Saudi Arabia
* Spearheaded the management of the IP MPLS network for Saudi Arabia STC Data NOC, delivering 99.9% network availability. Provided L2/L3 support, swiftly resolving technical issues and ensuring seamless service continuity.* Directed the successful upgrades of core backbone and Provider Edge routers, boosting network efficiency by 30% and cutting downtime.
Ahmedabad Area, India
* Led L2/L3 support operations across Gujarat, managing the IP MPLS network, Metro-E, and Wimax POPs. Ensured consistent SLA compliance and network uptime, improving overall service delivery and customer satisfaction.* Resolved complex network issues by diagnosing and troubleshooting high-capacity Cisco routers (12410, 7609, 7606, Catalyst 6513, 3750.
Vapi
* Configured and optimized Cisco and D-Link routers along with wireless solutions (Radwin, Airspan, Point Red) for Leased Lines and Wireless networks, ensuring reliable customer connectivity and seamless service delivery.* Commissioned and maintained new circuits for Leased Lines and Wireless networks, boosting network efficiency and performance while.
Vapi
* Monitored and troubleshot customer networks using What’s Up Gold, addressing issues related to Leased Lines and Wireless systems (Radwin, Airspan, Point Red), ensuring prompt issue resolution and optimal connectivity.* Provided hands-on troubleshooting for Cisco, 3Com, and D-Link routers and switches, rapidly resolving customer and core network issues.
Other employees you can reach at equinix.com. View company contacts for 8497 employees →
Amanda Imbernon
Colleague at Equinix
São Paulo, Brazil, Brazil
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CD
Craig Dillard
Colleague at Equinix
Manassas, Virginia, United States, United States
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Sri Teja
Colleague at Equinix
India, India
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Darryl Magpantay
Colleague at Equinix
Mandaluyong, National Capital Region, Philippines, Philippines
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Sangeeta Shiknis
Colleague at Equinix
Toronto, Ontario, Canada, Canada
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Cj Colom
Colleague at Equinix
La Mirada, California, United States, United States
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CD
Cornelius Deyoung
Colleague at Equinix
San Jose, California, United States, United States
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DM
Danny Mcvearry
Colleague at Equinix
Bealeton, Virginia, United States, United States
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SB
Shimeny Barrak Khoury
Colleague at Equinix
Frisco, Texas, United States, United States
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Franco Testi
Colleague at Equinix
Greater Genoa Metropolitan Area, Italy
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Nirav Patel works for Equinix.
Nirav Patel is listed as Senior Customer Operations Professional | Transformational Leader in Performance Optimization and Operational Excellence | Delivering exceptional customer satisfaction through strategic, proactive & innovative solutions. at Equinix.
Nirav Patel is based in Mumbai, Maharashtra, India while working with Equinix.
Nirav Patel has worked for Equinix, Orion Systems Integrators, Llc., Net Connect Pvt Ltd, Tata Communications, and Hcl Infosystems Ltd..
Nirav Patel's colleagues at Equinix include Amanda Imbernon, Craig Dillard, Sri Teja, Darryl Magpantay, and Sangeeta Shiknis.
You can use AeroLeads to view verified contact signals for Nirav Patel at Equinix, including work email, phone, and LinkedIn data when available.
Nirav Patel holds Engineer’S Degree, Electrical Engineering, First Class from Maharashtra State Board Of Technical Education.
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