Nirav Patel Email & Phone Number

New Role within Billing Team.In Total, I have "21 counties", out of which "15 countries” are Full Billing, "6 countries" of which 3 Local & 3 Partial Billing.Cisco Systems my role:I got the opportunity to learn the different processes of the PCS teams like Demand Management,Resource Management, Capacity Planning, Logistics, Event management, Client Visit, efforttracking, Onboarding & Offboarding Process, Field Glass, shift allowances, MME tool.I had experience working in the Client facing role for 4 years in Cisco Systems Office.Raising Exam Cases in the Client Tool to enable access in the client network for Cisco FusionProject.I have worked with the Client internal network team to provide support like networkup-gradation, Critical Network Outrage, Fleet upgrade, Asset Management, Hub Room accessmanagement and Tele-presences procurement.I had worked on critical tickets within SLA with 100% accuracy and even joined the conferencecall for the critical case so as to provide a solution.I had worked with the Problem Management team to reduce the re-occurring of issues.Managing (BCP) Business Continue Program in the Client location.I had created and maintain the report with accurate information on the Incident's status andprovided the weekly basis graph with active cases status to the client directly.Worked as Project Management Office (PMO) in Accenture Solution Pvt. LTD.I had worked with SAP Labs Project, where my role is PMO (From 11th Sep to 10th Nov 2020).Under which I have performed the SLA reporting, end to end staffing, MME forecasting, Mytesubmission report, SAP ID creation and deactivation, Assigned RSA Token to all new joiners inthe project, Field glass activities, Vacation tracker, maintaining log reports of Asset owned byresources, shift allowances, WBSE access permission, Citrix Installation process, SOW renewablefollow-ups with Leads.Specialties: RPA, SQL, Selenium, Automation Anywhere Version 11 Certification.Language: English, Hindi, Gujarati, and Kannada.