Network Operation Center (Noc) Analyst
Current• Manage cloud technology resources used by the NOC to deliver services.• Reduce the impact of network outages by ensuring coordination between the various technical groups involved.• Create Outage and Change ticket for schedule maintenance.• Follow up with Vendor and IT Support Team for Circuit down, Device down and Power outage.• Manage server backups and maintenance plans across NOC Managed IT Services.• Manage Windows, Linux and Azure Server Patching using PowerShell script and manually within Change window.• Data Centre Monitoring and storage backup using Tapes ejecting and reloading.• Perform physical infrastructure checks on a regular basis and remediate any issues.• Create bridge call with Vendor, Product Service owner and related department to resolve Major Incident.• Release Incident Notice for Major incident and provide update every hour to affected department.• Create, assign, resolve the ServiceNow ticket within SLA timeframe.
