Nishant Garg Email & Phone Number

Berlin, De

Pune Area, India

Mumbai Area, India

CFX ( Corporate FX – IT based System for Foreign Currency Conversion) :- Design and Roll out of Corporate FX system for Retail Banking Division of Citibank India across all branches. - This IT system enables 2 step authorization process and real time settlement of Currency Conversion rates thereby reducing operational losses of approx INR 1 Crore per annum. - Responsible for end-to-end implementation of the project which required close coordination with multiple business units (Treasury Marking Unit, Finance Team, Treasury Ops team, Branch Oversight team) and providing training across all branches. - The project was a huge success and I received individual appreciations the director and other senior management of Citibank India.Risk Analysis (BCRI Reporting)- SPOC for BCRI (Branch Control Risk Indicator) reporting for Citibank India - This monthly reporting quantifies the Risk based on more than 40 different parameters for each of the branches for retail banking division and is submitted monthly at Global and APAC level. - Identification of various red flags and gaps identified as part of this exercise and facilitating their closure through process changes, control enhancements, escalations etc. Process Notes / SOP:- Design and roll out of processes and systems across all Citibank branches pan India to make them customer friendly and ensure efficient controls in line with organization’s global & regional guidelines.Team Supervision - Concurrent Review Team - Facilitated migration of control testing to an outsourced Concurrent Review team. - Closely involved in team supervision, capacity planning and ensuring Quality assurance of the monthly and quarterly reports released by the team. Data Analysis- Various ad-hoc complex data analysis projects to identify gaps / trends / control lapses etc to support various process changes, controls and recommendations made by the branch control team.

Customer Relationship Management (for Presales, Sales, Marketing, Customer Care): Led implementation of Salesforce.com as enterprise wide sales force automation and CRM platform thereby giving a 360 degree view of any customer right from inquiry submission to final possession. Streamlined lead to sales cycle in Salesforce.com to remove bogus and duplicate leads and reduce the first contact time significantly. Migrated the entire team of customer care executives from manual and excel based systems to Salesforce.com thereby streamlining operations and decreasing SLA times for customer query resolution by more than 60%.  Implemented India’s first self service customer portal on salesforce.com integrated with a third party custom email solution for about 20,000 customers thereby providing them updated information and reducing customer calls by 40%. Closely interacted with business teams and created a functional and technical design for loyalty management which enabled efficient referrals and cross-selling. Created functional design for migration of a custom inventory management system to salesforce.com. Integration of legacy systems, web sites and applications (including SAP) with salesforce.com thereby reducing data inconsistencies across systems Implementation of call recording system for meeting legal and quality assurance objective of CRM teamOther Projects: Analyzed, evaluated and recommended a legally compliant email archival solution  Analysis and Evaluation of a Document Management System and collaboration platform for construction related business teams Standardization of implementation cycles for IT requirements received from business and implementing a tool for easy monitoring and tracking of all projects and requirements handled by IT team at any point of time Performing evaluation of Primavera and Microsoft EPM

- Extensive experience in customer interaction from various geographies for requirement analysis and converting the high level requirements into detailed technical requirements - Managing databases and applications maintenance for a large aerospace company - Strategic Analysis of client requirements leading to reduced Turn-around time of deliverables - Maintaining configuration, versioning and change control for code releases and roll outs of every deliverable - Doing impact analysis and involved in quality assurance and risk mitigation activities for various deliverables - Client Process Optimization by migrating them onto automated systems/tool

Master Of Business Administration (Mba), General Management

Batch Coordinator & Treasurer, NITIE 2009-11 – - Management of a corpus of 2.2 Million INR including budgeting, allocation, accounting.

Be, Computer Science