•Maintained a high percentage of issue resolution within first customer interaction.•Demonstrated integrity and passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution.•Tailored communication and style to differing audiences and always able to read verbal and non-verbal cues.•Provided a meaningful and positive experience with every customer interaction.•Approached problems with flexibility and adapted my approach without compromising outcome.•Professionally resolved conflicts and barriers while appropriately escalating concerns that may jeopardize client experience.

Served as a Software Developer to develop and support web and android applications for the company.Responsibilities• Support a pre-developed app for a workplace inspection app on android• Set up database for the new project as per company standards• Develop a web application to manage the database and admin side for an attendance application for a summer camp• Develop a web application to manage the database and admin side for an application to track patrons at a conference.

• Served as a System Administrator to support and manage Desktops and laptops throughout the company.• Served as interim Team Lead to manage the desktop support team and assist in L2 Networking and Server support.• Enhanced end users' understanding of Office 365 by conducting pre-implementation workshops, delivering group and individual training sessions and creating user-friendly training materials.

• Served as a System Administrator to provide desktop and L1 network support to end users• Provide application support for the company-maintained trading application and apply patches when needed.• Provide L1 support for Data centre

Served as a System Support Engineer to provide desktop and L1 network support to end users• Achieved and maintained compliance in SCCM, Antivirus and Microsoft patches for desktops and laptops.• Enforced all company approved policies and procedures.• Provided L1 support for data centre.• Completed team related paper work.