 Managing a Team of Quality Engineers Responsible for Segregating and isolating non-conforming automotive parts, certified components prior to release to the customer; Included CSI, CSII, GP-12 and other levels of inspection and auditing. Conducted thorough inspections of products and services to confirm compliance with stringent quality standards, guaranteeing the delivery of high-quality outputs to clients such as Bosch,Honda. Compiled and presented comprehensive reports on quality control findings to corporate leadership, facilitating data-driven decision-making. Held regular meetings with production and service managers to gather in-depth information about company procedures and practices, ensuring alignment with quality expectations. Reviewed and audited company procedures and practices to ensure full compliance with local, provincial, and federal regulations, mitigating risks and ensuring operational integrity. Trained employees to meet and maintain high-quality standards throughout the production process, fostering a culture of continuous improvement and excellence. Monitored finished products to verify adherence to quality standards, implementing corrective actions for non-compliant items, thereby ensuring client satisfaction and regulatory compliance.

 Dealt with customer service, Related to texture product. Trained to manage a customer base that consists of existing customers. Provided service in assisting customers who are experiencing technical difficulties through email, chat and inbound call with our IOS, Android and windows 8 application. Handled a high volume of calls and provided satisfied customer service. Helped in troubleshooting technical support issues that have escalated from our customer support team. Handle irate customers and ensure that the customer quires are resolved within the committed time frames and escalate them to Relevant department if required. Always ensured that the customer provided with sufficient product information and assisted in providing extra information depending on costumer need. Hands on experience in using tool sales force (CRM).

 Performed Inspections by using Standard Quality Measuring Tools and Designed Gauges. Ensured continuous improvement process and Lean techniques implementation. Develop, provide and maintain quality audits, feedback, and corrective action plans. Trouble shooting- FMEA, Fishbone, 5 Why strategies to tackle problems. Worked with cross functional teams to implement all the required attributes into a product for customer satisfaction. Analyzing complex 2D drawings to use gaging techniques that is Cost effective, efficient and with less handling time. Involved in analyzing the failure modes and respective corrective actions along with taking care of the non-conforming area. Assist the Quality Manager in implementing and maintaining the Quality management system. Prepare and perform necessary documentation for PPAP for more than two customers. Reduced the internal scrap from 14% to 10% by using more efficient quality detection techniques and modified process flow.

 Led a team of 8 quality engineers in performing inspections using Standard Quality Measuring Tools and Designed Gauges. Led a team involved in fast response meetings held by cross-functional teams every day and also active member of (MRB) Material Review Board to review open issues pertaining to quality. Managed a team performing First Time Quality (FTQ), generating I charts, organizing, and calling for a scrap rate review meeting, and reducing scrap rate ppm from 3.1% to 0.55% for TATA programs. Reviewed and addressed customer complaints-Problem Reporting and Resolution (PRR)& Quality Concern (QC) for TATA motors. Audit & PDI (final inspection) inspection of HC & MC Vehicles. Ensured that all assembly processes in M&HCV lines operated within lean manufacturing principles (Value Stream Mapping, Five Sand poka-yoke). Responsible for Quality maintained for chassis assembly line. Attending & Resolution of in-house line-complaints, CPA / Tata-PDI /DRR / Line issues related to suppliers. Rejected products and reworking products control. Responsible for reducing the Daily CPA (Customer Product Audit) demerit score. Daily tracking of line (PDI) defects in Direct run loss sheet Calculating Direct run rate & direct run loss of MHCV chassis line. Monitoring QCOS activity on MHCV chassis line. Analysis of next customer (TATA PDI) defects and taking corrective actions to reduce it. Working on dealer PDI complaints 50 % complaints reduce by correcting the process in line. There by reducing the Glide Path Target