Support Coordinator making a positive impact to the business by working with the development teams.Collaborating closely with stakeholders within Core Processes & Knowledge Management and the operations across the RTIO business to build and support effective data and reporting solutions. Responsible for monitoring, analyzing and driving opportunities to continuously improve Service Management practice. Collaborating with technical peers and stakeholders, ensuring and tracking the Service progress are met and that the process are designed efficiently and operated effectively.

Provide Project and Operational Support to Allied Health & State Rehabilitation Service to Director- Head of Service and Nurse CoordinatorProvides high level, confidential, comprehensive and effective administrative support to the Head of the Service and other Lead clinicians • Receives and deals appropriately with telephone calls, visitors, clients and public and screen incoming emails and fax and re-directing it to the appropriate staff• Maintains and arranges the schedule of appointments and meetings as requested for Nurse Coordinator & Co-Director• Providing secretarial support for departmental meetings including preparation, distribution, transcribing and typing of agenda, minutes and supporting documentation in accordance with Department Standard• Manages confidential filing systems and administrative records• Responsible for maintenance and distribution of Departmental rosters• Creating Rosters and updating it in RoStar across 4 Wards• Managing I-procurement system and ordering required goods as requested• Liaise with HSS to provide and maintain information • Research journal articles and prepare slides, overheads for presentation and Power Point• Undertook data entry and maintained any departmental database• Assisted with human resources activities of departmental including orientation, relief arrangements and preparation of Rosters, liaising with line manager to ensure HR & Payroll requirements are met• Arranged meetings, venues on behalf of the Department and looked after the catering facilities • Workload Sharing with Executive Assistant and providing continuous high level of support and assistant • Liaise with internal and external stakeholders to provide timely relevant information to the Department

Provided Administrative and Operational Support to Facilities Management Works Control,Supervisors and Engineering team.Maintain office filing system, compiling and collating files, papers and other information• Ensure appropriate records are kept, filing and retrieving information while ensuring security ofconfidential documents• Receiving and screening of visitors/contractors and redirecting them to appropriate department• Screening incoming correspondence; emails and phone calls and redirecting to appropriate staff foraction• Drawing attention to urgent and important items and taking appropriate actions to ensure issues areresolved• Managing and supervising the facilities management keys, subcontractors Access/Swipe cards andbadges for gaining entry using approved procedures• Preparing Correspondence, Timesheets, Work Completion Order, TRIM, EMPAC to a high standard ofaccuracy• Liaising with Engineering department, NMHS, PCH staff to ensure EMPAC Work Order is duly followedup and completed in a timely manner.

• Provide phone & online support to customers on queries relating to management of their debt• Negotiate with customers on feasible options to repay their debt based on their financial situation• Collaborate with external and internal solicitors escalating a customer’s account and discuss strategies to manage their debt• Research customer information and develop strategies and debt repayment plans• Upsell and cross sell multiple customer debts• Collaborate and help other team members to achieve best outcome for all parties

• Design and implement marketing plans• Manage inbound calls and provide exceptional customer service to company clients• Target driven cross selling products to existing and new customers• Coordinate with local markets and trade shows to promote product benefits• Support sales team in new product launch• Provide senior management with administrative and management reports • Resolve customer issues by understanding their needs in different situations

• Provide high quality customer service to corporate customers • Coordination of marketing activities across all 27 branches in India• Support senior management in marketing and new product launches• Direct reporting to General Manager Marketing on targets and sales