Nitin Kumar Email & Phone Number

Dubai, Ae

United Arab Emirates

Guest service excellence : Ensure the highest level of guest satisfaction through exceptional service, anticipating guest needs and addressing any issue or concern promptly and effectively. Team Leadership: Lead and motivate a team of front office staff, including receptionist , concierge and bellman to provide outstanding service and maintain a positive working environment. Check in / Check-out :Manage the check-in and check-out processes efficiently, ensuring a seamless and pleasant experience for guests. Reservations and room assignments: Oversee the reservations system, room assignments, and manage room inventory effectively.Guest Relations :- Handle guest inquiries, requests and complaints professionally and ensure their resolution.Training and Development : Provide training and development opportunities for front office staff to enhance their skills and knowledge.Reports :- Prepare the monthly DTCM , upselling, Enrollment reports and handling timekeeping for the staff.

Dubai, United Arab Emirates

* Create an inspiring team environment with an open communication culture.* Listen to team members’ feedback and resolve any issues or conflicts.* Motivating the team to achieve organizational goals.* Empowering team members with skills to improve their confidence, product knowledge, and communication skills. * Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.* Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.*Reviews status of departures on a daily basis; relays all pertinent information to front desk agents and other appropriate staff.* Preparing Monthly and Daily DTCM reports.

Al Mankhool, Dubai, United Arab Emirates

* Assign room according to guest request and preferences whenever possible.* Organize and coordinate check-in / pre-registration procedures for arriving groups.* Review Out of order rooms daily.* Answer telephones using appropriate etiquette.* Coordinate tasks and work with other departments.* Handling guest complaints and concern in an efficient and timely manner. * Develope technical experience (Opera), costumer service and team work skills. * Providing excellent customer service as per hotel standards. * Providing information regarding the hotel, town attractions, activities etc. * Preparing Daily and Monthly DTCM report.

Uae

Gurgaon, Haryana, India

Gurgaon, Haryana

Himachal Pradesh, India