- Responsible for developing & maintaining different power bi dashboards to track and monitor the different rental businesses performance.- Helping the leadership team in understanding key drivers that led to dip/rise in performance w.r.t plan- Performing ad-hoc analysis to understand the impact of different promotional activities running across retail outlets.

- Collaborated with product team(s) to optimize the overall user journey within the app, resulting in improved app performance and enhanced user experience.- Worked on designing dynamic pricing model for subscription based business.- Analysed the impact & effectiveness of the different product led growth initiatives.- Developed business dashboard & views to track and monitor the performance of new product feature launches.

- Developed an intent prediction model using events data to drive user behavior understanding, optimized app experience, and enhanced conversion rate.- Conducted RFM analysis on 8000+ Ninja app users, pinpointing high-value users for targeted engagement strategies and contributing to reduced churn metrics.- Created a streamlined data pipeline that transformed NoSQL data to SQL, facilitating seamless data access for SQL querying and reporting.- Established key metrics, KPIs, and dashboards to track and monitor the end-to-end lending business process, encompassing user loan applications, approvals, disbursement and repayments.

- Organized industry-specific webinars for 900+ students, enriching their understanding of supply chain and operations.- Plan & organized the National-Level event, hosting top B-schools from across India. - Successfully secured sponsorships worth ₹1.7 lakhs, contributing to the event's resounding success.

- Analyzed market research data to uncover consumer perception insights, purchasing behavior trends, and brand awareness patterns within the FMCG industry.- Provided actionable insights to Himalaya for a successful launch of an upgraded version of their baby care pants, with optimized market entry and product positioning for the brand.

- Identified various data points throughout the supply chain process from order placement to warehouse receiving.- Implemented a digital solution for shipment tracking, enhancing overall supply chain productivity.- Created an interactive Power BI dashboard for shipment tracking, reducing response time by 80% and elevating process efficiency.

- Managed end-to-end content based solutioning, from requirement gathering to successful deliveries.- Developed self-training modules for Reliance retailer onboarding, resulting in a remarkable 75% cost reduction to the client, while ensuring effective knowledge transfer.- Performed in-depth analyses of employee experience data using Excel, delivering actionable insights to management and enhancing employee job satisfaction.

- Provided L1 technical support for major telecom clients using Seibel CRM, ensuring adherence to business processes.- Implemented efficient service standards, improving customer experiences and reducing average handling time by nearly 30%.- Mentored 10+ new employees on CRM tool usage, process standards, and customer policies, contributing to a skilled and knowledgeable team.