Nitin Sinha Email & Phone Number

As an MVS Storage Support Specialist L1 I supported field technicians and clients with real-time assistance to address crucial technological challenges for clients and delivered support to customers globally on various Lenovo and NetApp SAN storage items.> Conducted problem determination/fault isolation by analyzing support logs and diagnostic data to document detailed action plans that resolve client issues accurately.> Informed customers, partners, and internal… Show more As an MVS Storage Support Specialist L1 I supported field technicians and clients with real-time assistance to address crucial technological challenges for clients and delivered support to customers globally on various Lenovo and NetApp SAN storage items.> Conducted problem determination/fault isolation by analyzing support logs and diagnostic data to document detailed action plans that resolve client issues accurately.> Informed customers, partners, and internal stakeholders regularly of problem investigation and resolution status throughout the support service request life cycle, maintaining a high level of customer satisfaction.> Analyzed machine generated logs to provide customers with an action plan needed to resolve their issue by operating individually or in collaboration with the Storage Level 2 team. > Supported clients with overall network infrastructure specifications which formulated and defined technical specifications for complex software applications and customized operating systems.> Utilized lab hardware to assemble customer configurations to replicate customer failure mechanisms.> Interfaced with internal and external clients to explain technical solutions, interpret manuals, and resolve hardware component failures. Show less

During my tenure as a Systems Analyst, I implemented technical support to 400+ Field Service Technicians on AS400’s, thin clients, Telxon guns, ATS time clocks and iPads. I evaluated information given from Field Service Technicians to accurately diagnose and troubleshoot hardware/system failures pertaining to supported devices.> Facilitated preventative maintenance on the AS400’s for Walgreens chain wide and remotely reloaded AS400’s using a script-based program.>… Show more During my tenure as a Systems Analyst, I implemented technical support to 400+ Field Service Technicians on AS400’s, thin clients, Telxon guns, ATS time clocks and iPads. I evaluated information given from Field Service Technicians to accurately diagnose and troubleshoot hardware/system failures pertaining to supported devices.> Facilitated preventative maintenance on the AS400’s for Walgreens chain wide and remotely reloaded AS400’s using a script-based program.> Redesigned and updated technical procedures for all Field Service Technicians.> Collaborated with other support departments to provide solutions or enhancements for current problems and processes providing 24-hour support for technicians during on call week.> Strengthened defined system areas and provide technical support for the deployment of IBM products. Show less

Bachelor'S Degree, Applied Science With A Concentration In Networking

Associate'S Degree, Sciences, General