Nitish Kumar Email & Phone Number

Chicago, Illinois, United States

• Identified and capitalized on market opportunities by creating strategic partnerships with key industry players, leading to a significant increase in revenue within one year.• Business Development with new and existing customers• Solutioning, estimation and responses to complex RFPs / RFIs / RFQs, case studies. Participation in Client negotiations workshops with the sales and delivery teams, team structure to finish the deployment / Signoff• Manage and present regular financial updates, including project costs, savings, and forecasts (P&L)• Managing overall 24x7 end-to-end IT infrastructure service delivery from multiple tracks (Cloud, Networks, Windows, Virtualization, Unix, Database, Storage, Backup, Service Desk, Command Center, Desktop, EUC, Cyber Security etc.)• Manage SLAs and review CPI/KPI’s, Service Review reports and trends as per the contract• Managing high customer satisfaction index, Green SLAs, resourcing challenges, Business development, contract negotiations, vendor Management etc.• Leading status call with C-Level executives and address and resolve any issues or escalations promptly to maintain high levels of client satisfaction• Accountable for daily delivery management and coordination with leads to ensure service level adherence, delivering top-tier service that meets KPIs within budget.• Planning and implementing cloud computing strategies and solutions such as IaaS, PaaS, and SaaS using right cloud platforms. • Understand client's pain points/concerns and implement service improvement initiatives wherever necessary• Collaborate with Accounts/Sales teams to define requirements for new services aligned with Service Line Strategy, ensuring they are professionally introduced, accepted, and deliverable• Collaboration with Partner Ecosystem such as AWS, KORE.AI, Microsoft etc. for business development

Greater Chicago Area

• Multiple wins for different accounts resulting in significant revenue growth• Led partner inside sales efforts, resulting in a total contract value (TCV) of $30M.• Secured $5M TCV in Engineering services contracts• Managed key partnerships with industry leaders such as AWS, Microsoft, RedHat, VMware, Google, NetApp etc. in the Data Center Technology space• Established Development Market Place (DMP) model for Cloud engineering and deliver projects as per customer requirement• Direct a team of Project Managers, Track Leads, Delivery Leads, group managers of large-scale, complex global projects that involve multiple stakeholders• Evaluate complex data and applications and migrate from Legacy Data Centers to AWS• Successfully migrated over 300 applications from on-premises to AWS, resulting in a TCO of 20% saving for client• Improved IT service availability from 76% to 99% by establishing service improvement tools and technologies. • Discuss with client stakeholders to identify and discuss gaps and pain areas in the current operations and propose offerings to mitigate the challenges• End-to-end proposal lifecycle management for complex deals across Application Development, Cloud Migrations & Managed service and Cloud Consulting areas• Successfully penetrated 100+ accounts through strategic partnership collaborations, accelerating joint sales across various industries.• Conducted multiple webinars, in-person workshops, roadshows, large-scale certification drives, and solution presentations for architects, BRMs, Client partners, and Sub-ISU heads to enhance understanding, value positioning, and ROI economics at scale.• Led account across globe with 200+ associates for TCS business units in different Geo fostering a culture of excellence and continuous growth.

Irvine, Ca

• Managed Data Center Towers for Life Sciences customers, winning a $20M, 3-year contract in Irvine• Successfully executed large transformation programs for a US-based premier life science, migrating entire data centers from incumbent to TCS Hosted DCs and implementation.• Responsible for delivering DC Services according to hosted client SLAs.• Improving Service Architecture, leading customer connects, improving SLA’s and SSAT & CSAT scores.• Managing SLAs/KPIs/CPIs• Incident, Change, Problem Management using ITIL methodologies. • Provided constant mentoring to the team, enhancing technical skills and performance• Maintained continuous consulting with the Customer's Director of IT, providing strategic roadmap and vision

Lexington, Kentucky Area

Managed Data Center for Wintel servers consisting of several Physical and virtual machines

Dallas/Fort Worth Area

• Managed 5,000 plus Window server environment (e.g., Active Directory, DNS, DHCP, Group Policies).• Monitoring and optimizing system performance and availability• Apply monthly patches and break fixes using SCCM • Designed and implemented a virtualization VMWare infrastructure consolidating server, prepared for future expansion, efficiency and eliminating legacy hardware saving.• Performed P2V migrations in relation to Business unit server consolidation.• Installing, Configuring, and managing Windows 2003, 2008, 2012 servers• installation, operation and maintenance of servers and related equipment (mass storage arrays, tape backup units, supporting power units, etc.)• Diagnosing and resolving system issues related to hardware, software, and network connectivity.

Irving, Texas

Project - Verizon INCAbout Verizon - Verizon Communications Inc., headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to mass market, business, government and wholesale customers. Verizon Wireless operates America’s most reliable wireless network, serving more than 91 million customers nationwide

London (Uk), Paris (France), Bangalore (India)

Project A C Nielsen – AC Nielsen is one of the largest information and media company with leading market positions and recognized brands in marketing information, media information (Nielsen Media Research), Business publications and trade shows. Its branches are in more than 100 countries• Managed multiple transitions, including Service Desk, Server infrastructure, EUC etc. Created transition plan includes KT, Secondary Support and Primary Support• Collaborated with project managers, service delivery managers, and technical teams to ensure seamless delivery of services.• Highlighted the risks and challenges and created mitigation plan. • Sign-off from clients after successful transition.

Warwick, Uk And Bangalore, India

• Managing Windows service delivery for more than 6 international clients having more than 5000 servers located in different data centers.• Incident, Change and Problem management (ITIL Standard)• Management and Administration of Windows 2000/2003 Servers, Active Directory, Group policies, DNS, DHCP, IIS, Back-office suite.• Perform firmware upgrades for server hardware.• Respond to security alerts and alarms, and report security breaches to the customer.• Administration of Microsoft SQL 2000/2005 Server activities.• Managing Cirix presentation server 4.0.• Antivirus administration of Symantec Version 8 & 10, MacAfee v 8. • Adding/upgrading Patches and Service Packs as requirement. • Managing and performing system Backups (Legato and Veritas Net Backup) and restores.• Using management tools such as BMC Patrol, Remedy, Marimba, HP Service Center, NetOP, VNC, Citrix Presentation Server etc.