Nicole James Email & Phone Number

Hanover, MD, US

Tier II Support trouble shooting skills to enable support of a WLAN controllers, routers, switches, access points, LDAP, DHCP, Subnet, Active Directory, Office/Excel Diagnose hardware and software problems, and replace defective components Operate master consoles in order to monitor the performance of Applications and Networks

Washington, D.C., US

Provides support to end users for computer, application, system, device, access and hardware issues. Identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools.

Durham, North Carolina, US

Baltimore, MD, US

• Improved service levels and traceability for different modes of transportation
• Communicate directly via in person, over the phone, and email with customers on a daily basis to ensure accuracy and superb customer satisfaction and service
• Input vital information into our database systems for accurate record keeping
• Conducted administrative duties like filing, answering phones, cleaning and shutting down the office before or after shifts
• Directed drivers to and from pick up and drop off locations

Manage / troubleshoot electronic devices so office can operate at full technical capacity Solved clients IT issues by determining changes, recommending quality software, projecting modifications of software, hardware and networking.Coordinated all upgrades and support work on existing application

Dallas, Texas, US

• Prepared daily paperwork for drivers to ensure efficacy and accuracy of customer services, route and transportation modes, and daily operations
• Collected approved paperwork and distributed them to drivers
• Lead and assisted drivers and customers with questions and concerns
• Documented and processed daily incidents and accidents with drivers
• Planned, coordinated, and operated daily transportation pick up and drop off of disabled customers according to company regulations and policies

Baltimore, Maryland, US

• Issued receipts, refunds, credits, or change due to customers and processed merchandise returns and exchanges
• Greeted customers entering the establishment and assisted them by providing information and resolution for their problems or complaints
• Established or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
• Counted money throughout shifts, calculated and reconciled total store sales, and ran errands to the bank for adequate change

Comptia A+, It Support

High School

Education record