Nancy K. Email & Phone Number

Dobbs Ferry, NY, US

United States

Stepping into this role, I was excited about the prospect of being able to leverage my operations background and ability to drive transformative solutions to enable the company to improve clinical utilization, employee engagement, and process improvement. As a start-up, the company was experiencing growing pains and I knew I would be able to make an.

Promoted to continue the synergistic work begun in my previous role, enable scalability and expand the business operations team. I was also asked to create structure for and turn around the client implementation team.KEY ACHIEVEMENTS◆ Conceptualized and designed an onboarding program spanning the first 90 days of employment for new hires in business.

Recruited by CEO as 34th employee. My mandate was to address operational needs and breakdown siloes by working cross-functionally to drive collaborative process development and the simplification of existing processes. I built and grew the company’s first business operations teams.KEY ACHIEVEMENTS◆ Positioned the team as a critical partner in achieving the.

New York, New York

Hired to upskill teams for six functional portfolios including formalizing and normalizing repeatable processes, enabling scalability of largescale capital projects and standing up reliable support platforms.KEY ACHIEVEMENTS ◆ Developed and executed the strategy to facilitate the hospital’s geographic expansion projects.◆ Led teams through establishing or.

Greater New York City Area

I was promoted to redesign implementation processes, pricing, forecasting and budget reconciliation for all regions. I also oversaw delivery of contracted services to clients through sold professional services, licensing, technology and support to two global regions.KEY ACHIEVEMENTS◆ Delivered $80M in annual implementation services delivery revenue.◆.

I was promoted to oversee northeast and national accounts and to restore trust with troubled strategic accounts, decrease headcount at fixed fee accounts and identify opportunities to upsell.KEY ACHIEVEMENTS◆ Designed and implemented new service line that increased billability 20%.◆ Rebuilt critical executive-level relationships at each account restoring.

Promoted to attack backlog, learn the federal government’s meaningful use mandates and mobilize the appropriate resources across the company to meet the mandates for marquis accounts.KEY ACHIEVEMENT◆ Recaptured $2+ million in revenue by standing up a program that recovered backlogged revenue across all solutions in all regions.

Nyc

Building new teams to create new systems workflows, integrations and relocate into new operative suites - managing final phases of the ten year, $10 million project. Beta-partnered with Epic System Corporation and many other esteemed vendors for dirt-of-kind solutions.

Mba, Management And Information Technology

Bachelor Of Arts (Ba), Communications