Nancy K. Email & Phone Number

Toronto, Ontario, Canada

• Implemented the next generation Developer RESTful API using OpenAPI 3.0 and improved the old endpointswith a code verification pattern that provides users with clear responses of what they are missing during an API call to help prevent bugs and speed up development time.• Identified and resolved critical production errors with negative impacts on our customers, one incident required a production support script to correct over 700,000 rows of customer data housed in MySQL.• Automated monthly statistics reporting by developing a Looker dashboard using LookML language, leading to improved client reporting, operational efficiency, and recognition as the team's subject matter expert on Looker dashboards.• Accomplished rapid resolution of critical PDF exporting issue within one week, restoring functionality for 15+ fields, and facilitating a major customer release, leading to a 100% increase in client satisfaction.• Integrated ESRI’s Closest Facility API into our Computer Aided Dispatcher product, reducing emergencyresponse time by 20% by enabling dispatchers to swiftly identify the closest available unit to any incident, enhancing overall effectiveness• Authored clear tutorials, enabling non-technical colleagues to effectively test the product and fosteringimproved collaboration within the team.

Toronto, Ontario, Canada

• Refactored the record management system from a batch process to a real-time stream via Redis, resulting in 600% improvement (~2 minutes to ~2 seconds) in data availability, allowing time-sensitive data to reach customers quicker.• Produced Flyway SQL migration scripts to maintain an organized and comprehensible database for other engineers to work with.

London, Ontario, Canada

• Migrated spreadsheet data for investigating crickets’ sound production to a more private and secure website that allowed users to see the data in a user-friendly interface.• Developed a web application using Bootstrap and React with querying capabilities through a search bar.• Organized the data migration from Google Spreadsheet to a cloud based MariaDB under the university network which improved security and accessibility.• Instructed new developers for continuing and maintaining the projects by coordinating training sessions and creating onboarding documents.

London, Ontario, Canada

• Followed procedures to install, identify, and troubleshoot students’ internet connections in residences at Western University and the affiliated colleges• Aided and coordinated with fellow colleagues in solving clients’ internet connectivity issues• Solved and managed at least 7 tickets per 3-hour shift by swiftly diagnosing customers’ issues.• Volunteered to manage client callbacks that involved running diagnostics mid-calls and multiple troubleshooting with successful results• Maintained a high level of customer support by establishing first years into our network in anticipation for higher network loads due to COVID-19

Hampton, New Brunswick, Canada

• Reconstructed and redesigned the corrupted HHS graduate CSV database• Digitized and organized the school’s scholarship documents into a central Word document• Revamped the organization’s social media to boost online interactions with alumni• Launched a new project to digitize historical graduate plaques for an online yearbook