Software Engineer
Current- Implemented the next generation Developer RESTful API using OpenAPI 3.0 and improved the old endpointswith a code verification pattern that provides users with clear responses of what they are missing during an API.
- Identified and resolved critical production errors with negative impacts on our customers, one incident required a production support script to correct over 700,000 rows of customer data housed in MySQL.
- Automated monthly statistics reporting by developing a Looker dashboard using LookML language, leading to improved client reporting, operational efficiency, and recognition as the team's subject matter expert on Looker.
- Accomplished rapid resolution of critical PDF exporting issue within one week, restoring functionality for 15+ fields, and facilitating a major customer release, leading to a 100% increase in client satisfaction.
- Integrated ESRI’s Closest Facility API into our Computer Aided Dispatcher product, reducing emergencyresponse time by 20% by enabling dispatchers to swiftly identify the closest available unit to any incident.
- Authored clear tutorials, enabling non-technical colleagues to effectively test the product and fosteringimproved collaboration within the team.