Nancy K. Email & Phone Number

Toronto, Ontario, Canada

• Implemented the next generation Developer RESTful API using OpenAPI 3.0 and improved the old endpointswith a code verification pattern that provides users with clear responses of what they are missing during an API.
• Identified and resolved critical production errors with negative impacts on our customers, one incident required a production support script to correct over 700,000 rows of customer data housed in MySQL.
• Automated monthly statistics reporting by developing a Looker dashboard using LookML language, leading to improved client reporting, operational efficiency, and recognition as the team's subject matter expert on Looker.
• Accomplished rapid resolution of critical PDF exporting issue within one week, restoring functionality for 15+ fields, and facilitating a major customer release, leading to a 100% increase in client satisfaction.
• Integrated ESRI’s Closest Facility API into our Computer Aided Dispatcher product, reducing emergencyresponse time by 20% by enabling dispatchers to swiftly identify the closest available unit to any incident.
• Authored clear tutorials, enabling non-technical colleagues to effectively test the product and fosteringimproved collaboration within the team.

Toronto, Ontario, Canada

• Refactored the record management system from a batch process to a real-time stream via Redis, resulting in 600% improvement (~2 minutes to ~2 seconds) in data availability, allowing time-sensitive data to reach.
• Produced Flyway SQL migration scripts to maintain an organized and comprehensible database for other engineers to work with.

London, Ontario, Canada

• Migrated spreadsheet data for investigating crickets’ sound production to a more private and secure website that allowed users to see the data in a user-friendly interface.
• Developed a web application using Bootstrap and React with querying capabilities through a search bar.
• Organized the data migration from Google Spreadsheet to a cloud based MariaDB under the university network which improved security and accessibility.
• Instructed new developers for continuing and maintaining the projects by coordinating training sessions and creating onboarding documents.

London, Ontario, Canada

• Followed procedures to install, identify, and troubleshoot students’ internet connections in residences at Western University and the affiliated colleges
• Aided and coordinated with fellow colleagues in solving clients’ internet connectivity issues
• Solved and managed at least 7 tickets per 3-hour shift by swiftly diagnosing customers’ issues.
• Volunteered to manage client callbacks that involved running diagnostics mid-calls and multiple troubleshooting with successful results
• Maintained a high level of customer support by establishing first years into our network in anticipation for higher network loads due to COVID-19

Hampton, New Brunswick, Canada

• Reconstructed and redesigned the corrupted HHS graduate CSV database
• Digitized and organized the school’s scholarship documents into a central Word document
• Revamped the organization’s social media to boost online interactions with alumni
• Launched a new project to digitize historical graduate plaques for an online yearbook