Nora L. Email & Phone Number

Auckland, New Zealand

As a seasoned learning specialist, I am adept at designing and facilitating impactful learning experiences for staff inductions and upskilling initiatives. Proficient in remote training methodologies, I leverage technology to engage and empower both new and existing team members. My expertise lies in creating tailored programs that align with organizational goals, ensuring a seamless integration of knowledge and skills. Passionate about optimizing learning in virtual environments and contributing to the professional development of individuals and teams.

Auckland, New Zealand

Experienced Learning & Development Coordinator specializing in designing and facilitating customer service training for new team members. Successfully navigated a hybrid work model, seamlessly transitioning between in-office and remote setups to align with the company's dynamic structure. Adept at implementing remote learning strategies and adapting swiftly to changing environments. Responsibilities encompass crafting comprehensive training schedules, developing engaging learning materials, and ensuring the continuous enhancement of content within our Learning Management System (LMS). Passionate about fostering a culture of continuous learning and excellence in customer service.

Auckland, New Zealand

In my role within the Digital Customer Service Team, I served on the frontline, adeptly managing account, billing, and basic technical support queries via email and LiveChat with professionalism and efficiency. Additionally, I actively contributed valuable feedback to enhance the overall customer experience. Leveraging my expertise, I seized the opportunity to take a lead role in facilitating training for the February 2021 induction, further showcasing my commitment to continuous improvement and sharing knowledge within the team.

Auckland, New Zealand

Revamped Sales induction training and onboarding program, enhancing efficiency and significantly reducing turnover, leading to heightened customer and stakeholder satisfaction. Crafted comprehensive sales training content from the ground up, collaborating cross-functionally to align with company goals and processes, resulting in increased learner satisfaction. Conducted thorough learning needs assessments, implementing targeted training and refreshers for both new and existing staff, contributing to a notable boost in sales productivity within the first year. I also played a pivotal role in supporting the Sales Team's application for 4 CRM awards by assessing calls and providing actionable feedback to enhance overall quality.

Auckland, New Zealand

As a Sales and Retention Specialist, I served as the last point of contact for customers, delivering high-level customer service with efficiency. Not only did I consistently surpass Sales/Save targets and KPIs, but I also utilized my problem-solving skills to address customer issues, ensuring their utmost satisfaction.Beyond my primary responsibilities, I took on a leadership role by supervising the floor during weekends and in the absence of Team Leaders. Handling escalated calls and reviewing staffing requirements became part of my routine. Additionally, I created weekly training videos, keeping existing agents informed about new promotions and processes. This proactive approach extended to training and supporting new staff, wherein I facilitated system training modules, laying the groundwork for my transition into the role of a Sales Trainer.

Auckland, New Zealand

In my role as an Inbound Residential Sales Consultant, I served as the initial point of contact for three residential brands. Demonstrating a consistent ability to surpass Sales targets, KPIs, and maintain high call quality, I established a reputation as one of the top-performing agents. Notably, I achieved one of the highest retention rates, attributed to my exceptional phone manner and commitment to First Call Resolution (FCR).Beyond my primary responsibilities, I actively contributed to the growth of the team by assisting in the training and support of new staff, showcasing a commitment to fostering a collaborative and high-performing work environment.

New Zealand

In my role as an Inbound Residential Sales Consultant, I served as the initial point of contact for customers. Demonstrating consistent excellence, I not only achieved but exceeded Sales targets, KPIs, and maintained high call quality. My commitment to First Call Resolution (FCR) resulted in a commendable score, and I earned a nomination for Top Sales Agent within my first three months on the job, reflecting a rapid and impactful contribution to the team's success.

Auckland, New Zealand

As a Cafe Manager, I lead a small service team in delivering excellent customer service in a timely manner. I also trained new staff, researched and developed café drinks menu, managed the Front House roster and conducted weekly ordering of front house supplies.

Auckland, New Zealand

· Supervised and trained new staff during shifts.· Responsible for daily set up as well as closing· Day to day review of staffing requirements· Promoted from waitress to Assistant Manager after 9 months· Barista and bartended when required

Auckland

In my role as a Direct Sales Representative, I honed consultative selling skills, adeptly identifying opportunities, overcoming objections, and successfully closing sales. I sparked customer interest by effectively communicating key product benefits and consistently performed as a top achiever, surpassing weekly Sales targets. Additionally, I played a pivotal role in the team's growth by contributing to the training of new agents, sharing knowledge and facilitating their success in the dynamic sales environment.

Auckland, New Zealand

In my role as a Cashier, I efficiently managed cash and EFTPOS transactions, providing a seamless customer experience. I greeted and engaged with customers in a friendly and courteous manner, ensuring a positive interaction. Additionally, I undertook responsibilities including preparing barista coffee and food in compliance with health codes and café standards. Maintaining station cleanliness and stocking standards was a consistent priority. Moreover, I handled incoming stock, cross-checking invoices against charges and inventory received. Contributing to team development, I played a key role in training new staff in food preparation and shop maintenance.

Nzqa Level 4, Adult And Tertiary Teaching

This is an NZQA approved programme for people engaged in adult and tertiary teaching, or training in a workplace or in the wider.

Bachelor Of Arts - Ba, Sociology & English

Activities and Societies: Auckland University Pacific Island Students Association (AUPISA)