Nora L. Email & Phone Number

Auckland, New Zealand

As a seasoned learning specialist, I am adept at designing and facilitating impactful learning experiences for staff inductions and upskilling initiatives. Proficient in remote training methodologies, I leverage technology to engage and empower both new and existing team members. My expertise lies in creating tailored programs that align with.

Auckland, New Zealand

Experienced Learning & Development Coordinator specializing in designing and facilitating customer service training for new team members. Successfully navigated a hybrid work model, seamlessly transitioning between in-office and remote setups to align with the company's dynamic structure. Adept at implementing remote learning strategies and adapting.

Auckland, New Zealand

In my role within the Digital Customer Service Team, I served on the frontline, adeptly managing account, billing, and basic technical support queries via email and LiveChat with professionalism and efficiency. Additionally, I actively contributed valuable feedback to enhance the overall customer experience. Leveraging my expertise, I seized the.

Auckland, New Zealand

Revamped Sales induction training and onboarding program, enhancing efficiency and significantly reducing turnover, leading to heightened customer and stakeholder satisfaction. Crafted comprehensive sales training content from the ground up, collaborating cross-functionally to align with company goals and processes, resulting in increased learner.

Auckland, New Zealand

As a Sales and Retention Specialist, I served as the last point of contact for customers, delivering high-level customer service with efficiency. Not only did I consistently surpass Sales/Save targets and KPIs, but I also utilized my problem-solving skills to address customer issues, ensuring their utmost satisfaction.Beyond my primary responsibilities, I.

Auckland, New Zealand

In my role as an Inbound Residential Sales Consultant, I served as the initial point of contact for three residential brands. Demonstrating a consistent ability to surpass Sales targets, KPIs, and maintain high call quality, I established a reputation as one of the top-performing agents. Notably, I achieved one of the highest retention rates, attributed to.

New Zealand

In my role as an Inbound Residential Sales Consultant, I served as the initial point of contact for customers. Demonstrating consistent excellence, I not only achieved but exceeded Sales targets, KPIs, and maintained high call quality. My commitment to First Call Resolution (FCR) resulted in a commendable score, and I earned a nomination for Top Sales.

Auckland, New Zealand

As a Cafe Manager, I lead a small service team in delivering excellent customer service in a timely manner. I also trained new staff, researched and developed café drinks menu, managed the Front House roster and conducted weekly ordering of front house supplies.

Auckland, New Zealand

· Supervised and trained new staff during shifts.· Responsible for daily set up as well as closing· Day to day review of staffing requirements· Promoted from waitress to Assistant Manager after 9 months· Barista and bartended when required

Auckland

In my role as a Direct Sales Representative, I honed consultative selling skills, adeptly identifying opportunities, overcoming objections, and successfully closing sales. I sparked customer interest by effectively communicating key product benefits and consistently performed as a top achiever, surpassing weekly Sales targets. Additionally, I played a.

Auckland, New Zealand

In my role as a Cashier, I efficiently managed cash and EFTPOS transactions, providing a seamless customer experience. I greeted and engaged with customers in a friendly and courteous manner, ensuring a positive interaction. Additionally, I undertook responsibilities including preparing barista coffee and food in compliance with health codes and café.

Nzqa Level 4, Adult And Tertiary Teaching

This is an NZQA approved programme for people engaged in adult and tertiary teaching, or training in a workplace or in the wider.

Bachelor Of Arts - Ba, Sociology & English

Activities and Societies: Auckland University Pacific Island Students Association (AUPISA)