Nathan Miller Email & Phone Number

Dallas, Texas, United States

Created and lead the technical writing team. Responsible for partnering with product, agile teams, and other internal stakeholders to develop and maintain clear, concise, and effective documentation, including release notes, online knowledge base articles, API/developer documentation, and technical marketing content. Set long-term strategy for content alignment across the company. Initiated change to evolve and scale content to meet the needs of a best-in-class Cloud company operating at scale and serving Enterprise customers.• Own and execute the documentation strategy and roadmap including driving project plans and delivering best-in-class documentation.• Partner with stakeholders across organization to ensure documentation is succinct and easily understood by our clients.• Enable and coach technical publications team to succeed and thrive in a fast-paced technology environment.• Edit, revise, and consistently maintain documentation, ensuring our documentation is up to date as the product continues to evolve.• Own and manage internal documentation architecture inside our knowledge base and supplemental documentation repositories.• Engage with stakeholders to learn how we can improve their documentation experience.• Establish and maintain department standards including style guide, templates, and workflow.

Dallas, Texas, United States

Lead all documentation efforts working directly with the Chief of Staff, department heads, and other stakeholders to develop a documentation strategy and roadmap. Create, store, and structure documentation, identifying the types of documents to be created, generating templates, and owning documentation across verticals. Responsible for ensuring the correct team members have access to the correct documentation and is organized utilizing Guru, Google Docs, Asana and Slack. - Own and execute the documentation strategy and roadmap including driving project plans and delivering best-in-class documentation.- Create high-quality internal and external end-user content including process documentation, onboarding materials, policies and procedures, user guides, technical documentation, and additional internal documentation including presentations and reports as needed. - Edit, revise, and consistently maintain documentation, ensuring our documentation is up-to-date as the product continues to evolve.- Own and manage internal documentation architecture inside our knowledge base and Google Docs.- Engage with stakeholders to learn how we can improve their documentation experience.- Create and maintain documentation templates.- Create product documentation for current and future product updates

Dallas-Fort Worth Metroplex

Lead Knowledge Analyst and Senior Technical Writer tasked with creating and publishing co-worker facing user knowledge articles and implementation best practices for ERP, CSM and financial data reporting systems including: GL, AP, AR, Cash Management, CPQ, Expenses, Fixed Assets, and GRC. Established strategic technical documentation for the sales force, including detailed process flows, and instructional guides. Established and maintained all technology related communications.

Plano, Texas

Lead team of seasoned writers to produce clinician and patient-facing documentation. Work with Regulatory Affairs, Operation Quality, Supply Chain, Product Management and Training. Adhered that documentation was FDA compliant and that international regulatory standards were upheld for quality and legal purposes. Facilitated training of technical writers across the organization on technical writing standards. Also facilitated training of clinicians on customer-facing documentation. • Work in close conjunction with internal Abbott Laboratory teams to produce IFUs (Instructions for Use) and eIFUs (electronic Instructions for Use)• Assisted routing produced documentation through CO (Change Order) process for submission to FDA and other regulatory bodies• Co-created Project Intake Form for purposes of streamlining project requests and aiding in prioritization of projects• Facilitated team meetings and individual meetings for purposes of ensuring team was functioning fluidly, and to gauge career latticing throughout the organization• Trained clinicians on use of the IFU documentation for patients• Introduced PILs (Patient Information Leaflets) to portfolio of documentation produced by neuromodulation technical writers. • Research, gather, and organize technical information from Subject Matter Experts and simplify the information for both internal and end users• Organize and maintain an online document repository• Determine the needs of the users of the product technical documentation and select the appropriate medium for the message and audience

Bend, Oregon

Produce and govern in-depth internal and customer-facing documentation, including creating original content and editing content created by Development, Marketing and Quality Assurance. Develop industry standard best practices across all areas of the documentation life cycle. Operate with considerable autonomy and discretion. Influence management and interact with senior leaders while also working across multiple teams.• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities with the capability of moving toward searchable content that can be used for purposes such as knowledge base articles, how to’s, FAQs, and training• Collaborate with Product Management and Development teams to create publicly-facing product documentation including; release notes, product guides, and configuration guides• Develop and manage the process for product documentation from inception to publication• Research, gather, and organize technical information from Subject Matter Experts and simplify the information for both internal and end users• Organize and maintain an online document repository• Adhere to prescribed documentation standards, style guides, policies, and proceduresDetermine the needs of the users of the product technical documentation and select the appropriate medium for the message and audience

Dallas/Fort Worth Area

Produce high-quality documentation, including creating original content and copyediting content created by Product Management and Development. Work follows company best practices and standards. Operate with considerable autonomy and discretion. Influence team, and interact with senior leaders while also working across multiple teams.

Dallas/Fort Worth Area

Produces and oversees technical writing support for a variety of statistical and analytic projects, including text, grammar and graphics support on Word, Excel, PDF and PowerPoint. • Work with regulators to ensure proper standards are maintained throughout the documentation and validation process. • Gathers, analyzes, and composes complex technical information related to scorecard development and maintenance• Translates technical information into clear, readable documents to be used by technical and non-technical personnel• Update documentation throughout the compliance cycle as required.• Review / check progress against plans as required.• Organizes material and writes descriptive documents according to established standards regarding order, clarity, conciseness, style, and terminology• Promote the professional image of the Decision Sciences Department through the practice of being beyond reproach in all areas of outward visibility, especially when dealing with internal and external personnel.• Maintains versioning of all documentation produced throughout documentation lifecycle• Serves as the central point of contact for all scorecard-related documentation• Performs ad hoc requests, including various types of tasks (such as writing, editing, and formatting) and various types of deliverables, such as end-user documentation, internal documents, specifications, meeting agendas and minutes, presentations, reports, e-forms and screenshot mock-ups (GUI recommendations).• Share knowledge with team members, counterparts, subordinates, and peers to facilitate the enhancement of all aspects of the team.• Manages and develops a team of direct reports

Coppell, Tx

Possess excellent skills in documentation and content delivery while influencing process improvements within a fast-paced, growing organization. Work on medium-sized projects of intermediate complexity, and might contribute to projects that are larger or more complex. Produce high-quality documentation, including creating original content and copyediting content created by Network Engineers and Network Architects. Principal Responsibilities:• Author, edit, and aggregate a variety of document types including, but not restricted to, conceptual, logical, and physical network diagrams; configuration templates; run books; strategy and roadmap; executive presentations; service design packages; and SLAs and OLAs• Perform document quality assurance by reviewing and editing documentation for accuracy, consistency, repeatability, and detail• Research customer needs (through resources such as forums, support contacts, and blogs) and translate them to documentation improvements• Participate in user research activities (such as usability studies, user interviews, and contextual inquiry) to build a deep and rich understanding of our customers• Analyze data, prioritize deadlines, identify risks, and communicate results to the appropriate stakeholders• Contribute to product-wide design decisions and documentation improvement discussions• Create, participate, and deliver presentations related to documentation• Handle simple to complex documentation escalations• Identify opportunities to improve processes and drive the necessary changes

Plano, Tx

Involved with all aspects of the Technical Communication department, including administration of policies and procedures, department governance, management of human capital, and creation of project scope. My core focus is to increase the user’s understanding and utilization of Corptax products, as well as designing, planning and implementing technical documentation deliverables while ensuring the information remains client-focused. • LMS administration• Develop information to conform to approved project plans • Oversee and influence information development across the organization • Pursue content management and emerging technologies • Monitor maintenance of style guidelines• Ensure information is developed in various formats to meet customer information needs• Oversee management of assignments across all products• Improve productivity across the organization • Analyze and implement process improvement opportunities • Plan and coordinate change management for process improvements• Lead and facilitate meetings• Foster an environment where every level offers ideas to improve any aspect of the team (e.g., efficiency, process, morale) • Provide peers and subordinates with assistance • Provide improvement recommendations to support excellence • Influence and persuade key personnel to act on recommendations • Create and fulfill a career plan, demonstrating initiative in the advancement of own professional career • Provide technical direction across the organization to support customer communication and product information • Ensure that professionals receive assignments, training and development opportunities that are appropriate to their current roles and responsibilities• Ascertain individual needs, expectations and career objectives and assist in the formation of personal goals and career development plans that address them

Southlake, Tx

Senior Curriculum Designer responsible for creation of Airline Solutions training materials. Primary responsibilities include gathering training requirements from multiple air carriers; assessment of training strengths and weaknesses; design and development of customer-facing training deliverables, including CBT, scenario-based manuals, and interactive lessons. Provide support for customers during implementation at airport, carrier call centers, or Sabre Command Center. Maintain training database which houses enrollment rosters, training reports, and certification for students. Manage survey data used to gauge training effectiveness across organization.• LMS administration• Successfully completed training for carriers LAN, Virgin America, Aeromexico, and Volaris• Re-designed survey data to accurately measure training effectiveness• Successfully designed LAN and Virgin America airlines support procedures

Dallas, Tx

Technical Writer tasked with creation of company-wide user manuals specific to internal core business systems. Initiate requirements gathering sessions with Business Analysts to define justification for system change requests. Formalize internal and external IT communication standards. Manage deployment plans for IT Field & Sales systems. Create formalized SDLC documentation to increase IT productivity and visibility within the organization. Implemented external communications for a variety of IT-based notifications. Create detailed system architectural diagrams.• Created custom documentation tailored to organizational usage of internal Freeman-specific applications.• Formulated comprehensive system notebooks detailing proper system usage and execution.• Introduced formal SDLC methodologies to enhance development efforts.

IT Documentation and Support Manager responsible for defining and creating management/customer-level user manuals and supplemental documentation for TRMS (Test Range Management System) across eight U.S. Naval ranges. Tasked with implementation and management of user interface design for the TRMS web-based system. Per industry standard best practices, conduct and facilitate JAD sessions with users to better define business processes within TRMS. Engage users across all locations for purposes of defining documentation standards and best practices. Work with core project team to ensure adherence to strict NMCI (Navy Marine Corps Intranet) Standards. Manage team of range-based Lead User Advocates responsible for training and system change request reporting. Manage TRMS Help Desk tasked with supporting field calls for system support.Managed LMS administration.

Senior IT Technical Writer and Trainer / QA Project Manager tasked with Creating and publishing co-worker facing user manuals for company-wide CRM, ERP and financial data reporting systems. Composed training curriculum for enterprise systems, including classroom instruction on proper usage. Implemented and managed Change Management methodology in IT. Established strategic technical documentation for the company sales force, including detailed process flows, point-to-point instructional guides and comprehensive forms. Established and maintained all technology related communications. Introduced formal QA methodology/defect tracking system to IT.

Primary Accountabilities: Created customer and co-worker facing user manuals for a variety of technology-oriented services and products such as software, hardware, Internet-based applications, digital output devices, E-mail, network topology and online training. Authored documentation plans detailing all deliverables and milestones for technology projects. Drafted and edited all technology related communications.

Bachelors, Business Management

Associate Of Arts (A.A.), Journalism

Activities and Societies: Investigative and op/ed Journalism.