Nathan Miller Email & Phone Number

Dallas, Texas, United States

• Created and lead the technical writing team. Responsible for partnering with product, agile teams, and other internal stakeholders to develop and maintain clear, concise, and effective documentation, including release.
• Own and execute the documentation strategy and roadmap including driving project plans and delivering best-in-class documentation.
• Partner with stakeholders across organization to ensure documentation is succinct and easily understood by our clients.
• Enable and coach technical publications team to succeed and thrive in a fast-paced technology environment.
• Edit, revise, and consistently maintain documentation, ensuring our documentation is up to date as the product continues to evolve.
• Own and manage internal documentation architecture inside our knowledge base and supplemental documentation repositories.

Dallas, Texas, United States

Lead all documentation efforts working directly with the Chief of Staff, department heads, and other stakeholders to develop a documentation strategy and roadmap. Create, store, and structure documentation, identifying the types of documents to be created, generating templates, and owning documentation across verticals. Responsible for ensuring the correct.

Dallas-Fort Worth Metroplex

Lead Knowledge Analyst and Senior Technical Writer tasked with creating and publishing co-worker facing user knowledge articles and implementation best practices for ERP, CSM and financial data reporting systems including: GL, AP, AR, Cash Management, CPQ, Expenses, Fixed Assets, and GRC. Established strategic technical documentation for the sales force.

Plano, Texas

• Lead team of seasoned writers to produce clinician and patient-facing documentation. Work with Regulatory Affairs, Operation Quality, Supply Chain, Product Management and Training. Adhered that documentation was FDA.
• Work in close conjunction with internal Abbott Laboratory teams to produce IFUs (Instructions for Use) and eIFUs (electronic Instructions for Use)
• Assisted routing produced documentation through CO (Change Order) process for submission to FDA and other regulatory bodies
• Co-created Project Intake Form for purposes of streamlining project requests and aiding in prioritization of projects
• Facilitated team meetings and individual meetings for purposes of ensuring team was functioning fluidly, and to gauge career latticing throughout the organization
• Trained clinicians on use of the IFU documentation for patients

Bend, Oregon

• Produce and govern in-depth internal and customer-facing documentation, including creating original content and editing content created by Development, Marketing and Quality Assurance. Develop industry standard best.
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities with the capability of moving toward searchable content that can be used for purposes such as knowledge base articles, how.
• Collaborate with Product Management and Development teams to create publicly-facing product documentation including; release notes, product guides, and configuration guides
• Develop and manage the process for product documentation from inception to publication
• Research, gather, and organize technical information from Subject Matter Experts and simplify the information for both internal and end users

Dallas/Fort Worth Area

Produce high-quality documentation, including creating original content and copyediting content created by Product Management and Development. Work follows company best practices and standards. Operate with considerable autonomy and discretion. Influence team, and interact with senior leaders while also working across multiple teams.

Dallas/Fort Worth Area

• Produces and oversees technical writing support for a variety of statistical and analytic projects, including text, grammar and graphics support on Word, Excel, PDF and PowerPoint.
• Work with regulators to ensure proper standards are maintained throughout the documentation and validation process.
• Gathers, analyzes, and composes complex technical information related to scorecard development and maintenance
• Translates technical information into clear, readable documents to be used by technical and non-technical personnel
• Update documentation throughout the compliance cycle as required.
• Review / check progress against plans as required.

Coppell, TX

• Possess excellent skills in documentation and content delivery while influencing process improvements within a fast-paced, growing organization. Work on medium-sized projects of intermediate complexity, and might.
• Author, edit, and aggregate a variety of document types including, but not restricted to, conceptual, logical, and physical network diagrams; configuration templates; run books; strategy and roadmap; executive.
• Perform document quality assurance by reviewing and editing documentation for accuracy, consistency, repeatability, and detail
• Research customer needs (through resources such as forums, support contacts, and blogs) and translate them to documentation improvements
• Participate in user research activities (such as usability studies, user interviews, and contextual inquiry) to build a deep and rich understanding of our customers
• Analyze data, prioritize deadlines, identify risks, and communicate results to the appropriate stakeholders

Plano, TX

• Involved with all aspects of the Technical Communication department, including administration of policies and procedures, department governance, management of human capital, and creation of project scope. My core focus.
• LMS administration
• Develop information to conform to approved project plans
• Oversee and influence information development across the organization
• Pursue content management and emerging technologies
• Monitor maintenance of style guidelines

Southlake, TX

• Senior Curriculum Designer responsible for creation of Airline Solutions training materials. Primary responsibilities include gathering training requirements from multiple air carriers; assessment of training strengths.
• LMS administration
• Successfully completed training for carriers LAN, Virgin America, Aeromexico, and Volaris
• Re-designed survey data to accurately measure training effectiveness
• Successfully designed LAN and Virgin America airlines support procedures

Dallas, TX

• Technical Writer tasked with creation of company-wide user manuals specific to internal core business systems. Initiate requirements gathering sessions with Business Analysts to define justification for system change.
• Created custom documentation tailored to organizational usage of internal Freeman-specific applications.
• Formulated comprehensive system notebooks detailing proper system usage and execution.
• Introduced formal SDLC methodologies to enhance development efforts.

IT Documentation and Support Manager responsible for defining and creating management/customer-level user manuals and supplemental documentation for TRMS (Test Range Management System) across eight U.S. Naval ranges. Tasked with implementation and management of user interface design for the TRMS web-based system. Per industry standard best practices.

Senior IT Technical Writer and Trainer / QA Project Manager tasked with Creating and publishing co-worker facing user manuals for company-wide CRM, ERP and financial data reporting systems. Composed training curriculum for enterprise systems, including classroom instruction on proper usage. Implemented and managed Change Management methodology in IT..

Primary Accountabilities: Created customer and co-worker facing user manuals for a variety of technology-oriented services and products such as software, hardware, Internet-based applications, digital output devices, E-mail, network topology and online training. Authored documentation plans detailing all deliverables and milestones for technology projects..

Bachelors, Business Management

Associate Of Arts (A.A.), Journalism

Activities and Societies: Investigative and op/ed Journalism.