Responsible for daily operations and support for all Nordics region.

Monitor phone calls to make sure call center employees are in compliance with the rules and regulations of TELUS International Europe and the client.Help the agents use the most effective and efficient means for handling phone calls without sacrificing customer service, while achieving the stated goals.Provide coaching, feedback and assistance to call center representatives to make sure they understand new policies and procedures for quality.Handle interactions from client of the company via different media (phone, e-mail, fax, etc.), if needed.

Consultant with Danish & English language

Part-time occupation.

I was responsible for sustain of Performance Management System inplace – collection and processing of information about discussed problems, statistics and report, gathering and analysis of data for SMED from daily production reports, participation on 5S activities and waste walk, part of team charged with trainings on standards of Lean elements. Fishbone diagram analysis, Recording, analysing and suggestion for improvements about changeover processes.

Sport, Leisure Innovation and Creativity project within VIA University College, Horsens, Denmark.

Management of Information Systems; Effect of Business strategy on information systems and organizational decisions; Internet and Web 2.0; How do information systems support company business strategy?; Evaluation of the organizational strategy; Michaels Porter’s Five Forces, Value Chain Framework and the Resource-based view; Impact of current technologies; Virtual team; Redesign business processes; Critical Success Factors for suggested system; Risk analysis scenario; Make versus buy decision; Knowledge management; Normative theories.

Design of value chain project focused in the following aspects:Should the toy manufacturer differentiate its supply chain according to different types of toy products? If yes, how should the different supply chains operate?Should the toy manufacturer go with Y’s recommendation to produce according to retailer demand ordering behavior? If yes, then explain why and how the new supply chain should operate?Should the toy manufacturer go with team X’s recommendation to produce according to consumer demand? If yes, then explain why and how the new supply chain should operate? Should the toy manufacturer combine the recommendations teams X and Y by producing its products according to different types of consumer demand and ordering behaviors, if yes then how?

SWOT analysis;Current state mapping - production control, delivery, manufacturing, brewing, fermentation and filling procedures;Future state mapping - suggestion for improvements, 5S methods, visual management, capacity management, forecasting, Kaizen, PDCA cycle, DMAIC, Gemba, IT system solutions.Production optimization, Heijunka system, Kanban implementation, Budgeting;Distant future implementations - re-order points, inventory management, FIFO system.

Student final (Financial Project Planning) project with the collaboration of Danfoss Denmark. SWOT analysis, how should FPP team overcome the obstacles successfully, how should they turn the weaknesses into strengths, and how should they take advantage of their strengths and obvious opportunities, Critical Success Factors for the FPP programme.

Project in Process Technology, Product Control and Production Planning for Segway:Processes between links in the supply chain - raw materials, part suppliers, production, distributors and end-user.Manufacturing planning and control system; Strategic Business Plan; Master Production Schedule (MPS); Material Requirements Plan (MRP); Purchasing and Production Activity Control (PAC); Bill of Material. Production plan - Make-to-stock/Make-to-order.