Facilitate virtual events, ranging from team building escape room workshops to team leisure trivia nights, main clientele affiliated with outside companies and organizations. Directly influence growth of the existing employee base by developing strong relationships with creative collaborators and maintaining relationships with clientele organizations, and cultivating innovative virtual experiences through rigorous testing and reworking... Key Accomplishments: ● Significantly increased new hire productivity through constructive training sessions, individual specific development plans and collaborative event management. ● Managed the multimedia social media advertisements.

● Managed multiple timelines and performers by efficiently and timely directing costume changes and placement of characters for best customer satisfaction. ● Monitored and implemented strategic resource allocation and organization for character costumes. ● Collaborated and coordinated with team members to practice safety protocols for staged events.

● Led team to facilitate an efficient camp design with 1000 children and staff each week.● Organized medical, financial, and staff documentation, while maintaining payroll responsibilities for the entire staff and camp organization. ● Collaborated continuously with staff to implement new activities and programs to develop a positive and constructive social environment for the campers. Grouping the children with staff while keeping in ratioWorking with parent requests when grouping children with staffPayroll responsibilitiesReminding staff to log their hours and having conversations with staff who struggle to log their hoursScheduling staff hours to keep within the allotted hours for the camp that weekInputting payroll information into the system before the deadline each week. Collaborating with the management team to create a positive and uplifting work environmentComing together at the end of every day to talk about what went great and what could be improved uponHaving one on one conversations with staff about what can be improved and celebrating their successesOrganizing staff events for team buildingWorking with ParentsAcknowledging parent concerns and requestsLogging camper illnesses and medical needsMaking sure those campers get the medication they need during the camp day CPR/First Aid trainedKeeping track of any paperwork that comes through the officeI-9 forms, payroll, staff information, camper informationMaking sure attendance sheets are up to dateMaking sure every camper has a name tag and is accounted for during several check ins throughout the camp day

Responsible for day-to-day help desk operations including multiple system management, customer service, and timely resolution, as well as technical support. Key Responsibilities: ● Managed complex hardware, software, and network problems to best meet the needs of customers in person and online. ● Specialized in each type of registry that Bed Bath and Beyond offers, focusing in curating, purchasing and issue management in all registries. ● Developed problem solving protocols for internal and external issues in terms of customer satisfaction and de-escalation of escalated situations.