Senior Director Of Client Operations
Current❖ Responsible for oversight and management of 17 total sites, including 12 health centers, 4 onsite pharmacies and a fitness center with multiple lines of service: Primary Care, Pharmacy, Lab Services, Occupational Health, Physical Therapy, Behavioral Health, Dietary Services, and Fitness. ❖ Directly supervise 11 reports and indirectly supervise a total of 100 FTE’s. ❖ Manage P&Ls for a book of business of over $50 million with multiple clients of Fortune 500 companies. ❖ Business development leader for new site and service growth strategies with a focus on revenue expansion, while maintaining client and onsite team satisfaction. ❖ Provide effective leadership, coaching, and mentoring to all team members through leadership development opportunities, succession planning and team member satisfaction surveys leading to improvement in employee retention. ❖ Strategically align all 17 sites with the clients to meet KPIs and achieve shared strategic objectives