Noah M. Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Manage business systems like Workday Financials, NetSuite, Shopify, Concur, Maxio, Strip, Ironclad, ServiceNow, JIRA, Confluence.• Work closely with stakeholders during each ERP release and review all modules/components and perform UAT.• Develop and maintain business processes within Workday.• Ensure the NetSuite integration with Salesforce is functional without errors for contact mapping and troubleshoot accordingly on a daily basis.• Work closely with business to understand requirements and develop solutions and/or work in close liaison with internal developers and/or support.• Maintain a high level of accuracy, structure, approval and documentation to ensure it passes audit and internal controls.• Collaborate with multiple departments to understand the current process using Workday and NetSuite and identify areas for improvement and implement the same.• Create SKU’s for business with different item types and coordinate with development for licensing. • Resolve technical and functional issues with Workday and NetSuite UI. • Customise NetSuite forms to ensure ease of use.• Handle all Workday and NetSuite issues including UI issues filed internally across the company and deliver the resolution or alternate solution in a timely manner.• Assisted during migration from NetSuite to Workday Financials. Involved in data cleansing and extraction.• Implemented company wide SSO for SAP Concur.• Use AWS to generate tokens to import employee files on Concur through RDP and troubleshoot the generated errors.• Use Blackbox Connector to verify the imports, errors and manual pushes to Concur.• Perform regular updates and organisational additions for seamless expense reporting.• Utilise tools such as Service Now for change control for high risk updates and/or changes to NetSuite and track incidents and requests.• Maintain database tables to keep it up to date with approved data from Deltek and Concur.

Toronto, Canada Area

• Focus on technical and functional issues with NetSuite UI, Site Builder, SuiteCommerce/SuiteCommerce Advanced and NetSuite mobile application (iOS and Android).• Identify potential issues with API’s used to build themes and extensions. Test and resolve the same on test drive and Sandbox environments.• Designed solutions to problems that may be unstructured and that require conceptual/creative thinking.• Set up and configure web stores and domains (secure and non-secure) and deploy custom SSP Applications to NetSuite.• Troubleshoot extensively to identify the root cause or possible scripts or workflows causing the issue and find permanent or alternate solutions.• Perform UAT and deliver training for new features in NetSuite mobile application that included dashboards and navigation.• Assist with concerns on various record types, promotions, commerce categories and site management tools.• Serve as the primary liaison between quality assurance, development teams and clients regarding core product defects after accessing the business use case.• Handle high priority time sensitive and critical issues efficiently to ensure SLA’s and SLT’s are not missed.• Use decision-support tools to answer pressing client questions while maintaining service level targets.• Review the current knowledge base for most up to date data and create new articles in order to reduce the number of support cases created.• Build product knowledge on new features with regular training and assessment.

Toronto, Canada Area

• Migrate iOS and Android users to Clareity Authenticator Application.• Uninstall SafeNet mobile pass application.• Troubleshoot browser, mobile device in case of unsuccessful installation.• Generate OTP and enable access to customers.• Follow up with members on delayed migration to ensure smooth transition.• Test to confirm successful installation and functionality.

Toronto, Canada

• Mastered the build for POS system for gas stations across America.• Used AMDOCS to maintain documentation of every inquiry, complaint and support.• Solved technical difficulties while maintaining excellent customer service.• Delivered exceptional system analysis on GUI’s.• Educated clients on common issues and trained them to troubleshoot efficiently and effectively .

Barrie, Canada

• Responded promptly to general and specific enquiries.• Assisted with bill payments and created tickets for various customer requests.• Worked with various tools such as CRM, NYROC and ATIM.• Performed complete analysis of faulty hardware.• Identified the hub the customer was located in to troubleshoot accordingly.

Bangalore, India

• Provided technical support for various external IBM products.• Rebuilt machines, reset user accounts and deployed software.• Maintained excellent customer service and received customer appreciation awards.• Established remote access to client computer and performed root cause analysis.• Performed timely upgrades and identified potential fixes.• Ensured new users were placed in right groups with limited authorized access.

Bangalore, India

• Reviewed client accounts and generated an effective payment plan.• Maintained excellent FCR and AHT.• Advised clients in collections and processed customer payments and requests.• Analyzed customers current standing to provide accurate resolution.• Ensured every customer complaint was handled effectively in a timely manner.• Followed up with clients to ensure credit impact was minimal.• Assessed customers profile and according authorized overdraft increment.

Bangalore, India

• Set up a test environment with various test conditions.• Recorded LTE behaviour every 30 mins at a specific location.• Identified potential customers and promoted the technology, increased sales.• Briefed customers on the new technology with the technical specifications.• Assessed customers environment and needs and advised the right LTE package.

Diploma, Computer Science

Bachelor Of Computer Applications, Computer Science

Activities and Societies: - Organizing committee and anchor for campus events - Cultural coordinator - Intercollegiate event.