Noah M. Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Manage business systems like Workday Financials, NetSuite, Shopify, Concur, Maxio, Strip, Ironclad, ServiceNow, JIRA, Confluence.
• Work closely with stakeholders during each ERP release and review all modules/components and perform UAT.
• Develop and maintain business processes within Workday.
• Ensure the NetSuite integration with Salesforce is functional without errors for contact mapping and troubleshoot accordingly on a daily basis.
• Work closely with business to understand requirements and develop solutions and/or work in close liaison with internal developers and/or support.
• Maintain a high level of accuracy, structure, approval and documentation to ensure it passes audit and internal controls.

Toronto, Canada Area

• Focus on technical and functional issues with NetSuite UI, Site Builder, SuiteCommerce/SuiteCommerce Advanced and NetSuite mobile application (iOS and Android).
• Identify potential issues with API’s used to build themes and extensions. Test and resolve the same on test drive and Sandbox environments.
• Designed solutions to problems that may be unstructured and that require conceptual/creative thinking.
• Set up and configure web stores and domains (secure and non-secure) and deploy custom SSP Applications to NetSuite.
• Troubleshoot extensively to identify the root cause or possible scripts or workflows causing the issue and find permanent or alternate solutions.
• Perform UAT and deliver training for new features in NetSuite mobile application that included dashboards and navigation.

Toronto, Canada Area

• Migrate iOS and Android users to Clareity Authenticator Application.
• Uninstall SafeNet mobile pass application.
• Troubleshoot browser, mobile device in case of unsuccessful installation.
• Generate OTP and enable access to customers.
• Follow up with members on delayed migration to ensure smooth transition.
• Test to confirm successful installation and functionality.

Toronto, Canada

• Mastered the build for POS system for gas stations across America.
• Used AMDOCS to maintain documentation of every inquiry, complaint and support.
• Solved technical difficulties while maintaining excellent customer service.
• Delivered exceptional system analysis on GUI’s.
• Educated clients on common issues and trained them to troubleshoot efficiently and effectively.

Barrie, Canada

• Responded promptly to general and specific enquiries.
• Assisted with bill payments and created tickets for various customer requests.
• Worked with various tools such as CRM, NYROC and ATIM.
• Performed complete analysis of faulty hardware.
• Identified the hub the customer was located in to troubleshoot accordingly.

Bangalore, India

• Provided technical support for various external IBM products.
• Rebuilt machines, reset user accounts and deployed software.
• Maintained excellent customer service and received customer appreciation awards.
• Established remote access to client computer and performed root cause analysis.
• Performed timely upgrades and identified potential fixes.
• Ensured new users were placed in right groups with limited authorized access.

Bangalore, India

• Reviewed client accounts and generated an effective payment plan.
• Maintained excellent FCR and AHT.
• Advised clients in collections and processed customer payments and requests.
• Analyzed customers current standing to provide accurate resolution.
• Ensured every customer complaint was handled effectively in a timely manner.
• Followed up with clients to ensure credit impact was minimal.

Bangalore, India

• Set up a test environment with various test conditions.
• Recorded LTE behaviour every 30 mins at a specific location.
• Identified potential customers and promoted the technology, increased sales.
• Briefed customers on the new technology with the technical specifications.
• Assessed customers environment and needs and advised the right LTE package.

Diploma, Computer Science

Bachelor Of Computer Applications, Computer Science

Activities and Societies: - Organizing committee and anchor for campus events - Cultural coordinator - Intercollegiate event.