Noah Vandercook Email & Phone Number

Chicago, Il, Us

• Managing the full cycle of new feature rollouts, from identifying gaps in the product, to drafting solutions and wireframes, to testing and overseeing deployment.• Spearheading company-wide presentations to keep internal staff up-to-date on platform features and updates.• Writing, editing and producing materials and copy for help articles, email marketing, and feature walkthroughs.

Chicago

• Responsible for the entire post-sales scope of customer projects and events, from on-boarding, to implementation, to post-event analytics.• Leading training efforts taking customers from total novices to confident, self-reliant users.• Adapting to customer needs by applying unique solutions through API workflows, app integrations, and custom CSS.• Produced a wide variety of successful events with customers such as MathWorks, TED Talks, and SPCA.

Chicago, Illinois, United States

• Responsible for direct marketing efforts to healthcare providers and community organizations• Directing and implementing graphic design for brochures, websites, and mailers• Ensuring quality care for patients by communicating with their doctors, ordering medical equipment, and verifying documentation is Medicare-compliant

Chicago, Illinois, United States

• Directed private event sales, marketing, and development targeting all ages and occasions• Implemented new CRM software leading to a two-fold increase in revenue• Worked with brands including Red Bull, NetherRealm Studios, and New Belgium Brewing to produce tournaments, promotional events, and remote activations• Recruited and mentored event staff and responsible for scheduling, payroll, and evaluations

Chicago, Illinois, United States

• Grassroots tournament organizing for the Chicago Fighting Game Community• Tournament Director for Red Bull Proving Grounds, Red Bull Conquest, and Red Bull Rise Till Dawn. Assistant Director for COMBO BREAKER 2018-2019

• Trained new hires on proprietary software, reconciled transactions and receipts, and solved customer complaint escalations• Served customers to guide them to the class or concert that suited them best• Maintained classroom, concert, and office spaces and equipment