Noah D. Email & Phone Number

United States

- Develops and executes procedure guides for various tasks, including I.T. procurement, user maintenance/access in Active/Azure Directory, Office 365 deployment, Google Workspace deployment, application support, and company knowledge base (Confluence).- Designs, implements, and optimizes IT onboarding processes for new employees, ensuring seamless integration into the technology environment.- Utilizes Jira Service Desk portal daily to track and work on desktop support tickets… Show more - Develops and executes procedure guides for various tasks, including I.T. procurement, user maintenance/access in Active/Azure Directory, Office 365 deployment, Google Workspace deployment, application support, and company knowledge base (Confluence).- Designs, implements, and optimizes IT onboarding processes for new employees, ensuring seamless integration into the technology environment.- Utilizes Jira Service Desk portal daily to track and work on desktop support tickets such as hardware & software issues, issues related to projects, workflows, and permissions.- Manages user roles, permissions, and access controls on Zendesk to provide end users with personalized access, ensuring a secure and efficient support experience.- Responsible for preparing and running the audio/visual for all-hands, executive, & client meetings. Including Zoom, Microsoft Teams, Google Meet, etc.- Demonstrates expertise in Microsoft Intune and other MDM solutions (Jamf, Addigy, ManageEngine, etc.)- Provides project management, network/server administration and technical support for 200+ globalcompany users under Multi-platform Environment with Mac and PC clients. Show less

- Generated and executed procedure guides for several tasks such as I.T. purchasing, user maintenance/access in Active/Azure Directory, IP phone configurations, and re-imaging laptops. - Administered repairs, upgrades and completed configuration of PC's and related peripherals for new and current employees.- Supported 50+ remote, in-person, and hybrid events via Zoom and Microsoft Teams with video conferencing support. - Provides Tier 1 & 2 help desk support involving… Show more - Generated and executed procedure guides for several tasks such as I.T. purchasing, user maintenance/access in Active/Azure Directory, IP phone configurations, and re-imaging laptops. - Administered repairs, upgrades and completed configuration of PC's and related peripherals for new and current employees.- Supported 50+ remote, in-person, and hybrid events via Zoom and Microsoft Teams with video conferencing support. - Provides Tier 1 & 2 help desk support involving application, and hardware support for employees across agencies. - Troubleshoot & deploy wired and wireless 802.1ax authentication, along with VPN Authentications.- Answered inquiries and resolved issues relating to Office 365 and Active Directory to Azure AD. Show less

Greater New York City Area