• Process contracts and Fulfilment with domestic & Business customers-setting up new contract agreements for short term and long term clients.• Provide responsive, customer focussed assistance-Helping customers with existing accounts, resolving any issues brought forward via telephone or email.• Uphold and comply with health & safety for store- Completing various H&S checks on site, ensuring store is legally operational. Certificates in place, all staff trained in relevant areas. Fire… Show more • Process contracts and Fulfilment with domestic & Business customers-setting up new contract agreements for short term and long term clients.• Provide responsive, customer focussed assistance-Helping customers with existing accounts, resolving any issues brought forward via telephone or email.• Uphold and comply with health & safety for store- Completing various H&S checks on site, ensuring store is legally operational. Certificates in place, all staff trained in relevant areas. Fire call points, machinery, lighting, emergency exits, etc.• Ensure the complete safe running of the store –Carry out weekly security & maintenance audits and resolving or logging any store issues. • Business marketing- Attend local networking events, produce planning lists to increase business awareness, flyer handouts, estate agent visits, b2b calls.• Produce Monthly Store Report for Profit & Loss meetings- Analysing monthly P&L figures to complete a report for regional manager to present at head office meetings to company directors based on stores current figures against budget. • Contribute to the achievement of financial targets for store- Carry out daily payments and managing debt in store to maximise revenue.• 24/7 call out team- On call 24/7 for any issues with store, whether it be a customer or security issue.• Banking – Completing the stores bank reconcile to balance and confirm revenue taken in store via cash, credit/debit card, standing order, etc. Visit bank to deposit monies taken in store.• Carry out store housekeeping and cleaning – ensuring the store is presented at a professional manner at all times. • Customer Sale- Communicating daily with prospects in order to set up new contracts, or to sell company products. Analyse customer requirements and provide professional quotations Show less

• Managing the schedules for over 30 colleagues on the department – scheduling relevant employees for shifts on the upcoming weeks, requires great organisational skills.• Completing Safe & Sound on a daily basis (legal requirement) – confirming colleagues are complying with company polices.• Cashing up the checkouts– fighting cash bags and securing all money within the company.• Resolving problems that may occur during the day – customer or colleague queries, problems or… Show more • Managing the schedules for over 30 colleagues on the department – scheduling relevant employees for shifts on the upcoming weeks, requires great organisational skills.• Completing Safe & Sound on a daily basis (legal requirement) – confirming colleagues are complying with company polices.• Cashing up the checkouts– fighting cash bags and securing all money within the company.• Resolving problems that may occur during the day – customer or colleague queries, problems or issues.• Checkout Productivity for store- I am responsible to make sure my store is achieving its productivity targets. I achieve this through daily observations, coaching and working with all employees.• Promoting our lines – boosting sales through customer announcements, one to one chats and visual advertising highlighting new available products and offers in store. • Ensuring the departments training is up to date- communicating with the Human Resource department making sure all staff have the relevant training to fulfil their job requirements. Show less

• Delivering controlled drugs to patients on a daily basis- I had to make sure deliveries of these controlled drugs were made promptly and safely.• Managing deliveries between care homes and pharmacy- organised when deliveries were going to be carried out which best suited the care homes the pharmacy provided for.• Collecting and dropping prescriptions care homes, doctor surgeries and pharmacies- was my responsibility to make sure prescriptions were continuously put in order on… Show more • Delivering controlled drugs to patients on a daily basis- I had to make sure deliveries of these controlled drugs were made promptly and safely.• Managing deliveries between care homes and pharmacy- organised when deliveries were going to be carried out which best suited the care homes the pharmacy provided for.• Collecting and dropping prescriptions care homes, doctor surgeries and pharmacies- was my responsibility to make sure prescriptions were continuously put in order on time.• Deliver great customer service to retain our customers- represent the company in a great manner to ensure customers remained using our service. Show less