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IT Director / Programme Director with a successful international background in B2B, professional, banking and finance, investments, insurance, asset management, commercial & corporate sectors. Commercially-aware, with a broad range of management experience having worked for world-class organisations including ING Group. Strategic approach to successful IT leadership, engaging with key business stakeholders and 3rd parties, delivering ‘cost appropriate’ IT solutions and business process change via emerging technology solutions.MBA-qualified, with experience of the introduction of best practice frameworks, governance and methods. Hands-on experience of business change management, business transformation, technology roadmaps, service delivery & transition, strategy, direct channels, start-ups, shared services, IT alignment with business needs, sourcing, architecture, IT upgrades & systems migration, delivering added business value through technology adoption.Specialties: • IT Strategy (Global IT Strategy, Strategic Planning, Governance, Integration Architecture, Internet/eBusiness)• IT & Operational Leadership (Start-ups & New Services, Profit & Loss Leadership, Programme Management, Client-centric IT Services)• Sourcing (Global Sourcing Strategy, Vendor Negotiation/Management, Shared Services, Outsourcing, Off-shoring)
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Lead ArchitectRoche 2018 - PresentLondon, United Kingdom -
PartnerDigizone Global Services 2010 - 2018I work with senior executives who want to use technology and sourcing to leverage the organization for growth.
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Interim Chief Technology Officer (Cto)Trinity College London 2014 - 2015London, United Kingdom• Orchestrated resolution of crippling performance and reliability issues in the core system (Oracle/Siebel CRM, Oracle Database, Mobile) reducing response times from several minutes to <2sec and improving system uptime to close to 100%.• Enabled fact-based decision making by introducing metrics, analysis, process and governance for core systems and portfolio of projects.• Modernized IT approach and technology estate with a new technology strategy: Cloud, Mobile, Agile, Sourcing (onshore + offshore), core system reorientation, along with refreshing staff skill set to support the new capabilities.• Challenged to turnaround a struggling set of IT projects including integration of company acquisition and delivery of infrastructure to 10 new exam centers along with new Mobile applications, met contractual and regulatory deadlines within agreed budget. -
Global Bpo Services HeadIng Group 2005 - Feb 2010• Established from start-up a business process off-shoring company servicing businesses worldwide to deliver 30-50% savings and improved quality, based on an innovative hybrid model.• Directed P&L leadership and oversight of the strategic direction, development and operational responsibilities (including transition of new client business) of a global off-shoring business in India supporting business internationally.
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Corporate It Strategy & OperationsIng Group 2000 - 2005• Developed strategy, governance and policy at corporate level and influenced the ongoing deployment of those working with the businesses to enhance the value derived from its IT spend of €2+ bn.• Advised the Executive Board on the IT function and strategic issues, as a founding member of the start up of a new Corporate IT unit.
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It Strategy ManagerIng Australia 1995 - 1999• Negotiated, collaboratively with senior management team, 5 year AU$150m IT infrastructure outsourcing contract whose objective was to change the focus from maintenance of existing applications and infrastructure to driving the integrated financial services strategy with increased customer focus and cost avoidance/reductions of 20-30% from scale and offset investment effects.• Developed business case for Customer Relationship Management implementation through to its subsequent approval by the Management Board – strategic outcome: single view of customer relationship coupled with automation in call centre to increase customer satisfaction, improve productivity & avoid incremental service costs.
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It Operations & Technical Services ManagerPolicy Management Systems Corporation (Pmsc) 1992 - 1995• Led transition outsourcing client IT and staff into the Data Centre environment – a complex project management role with many interdependencies of a commercial, technical and personnel nature.• Improved IT service delivery to client by integrating personnel transferred from client into the operational model, upgraded operations service levels and processes particularly around capacity and performance planning, staff development and new shift rosters, and upgraded infrastructure platform from legacy Fujitsu to IBM/MVS systems. This enabled the company to meet the savings targets built into the outsourcing contracts.
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Other Experience - Technical & Consulting- 1984 - 1992FAI INSURANCE LTD, Australia - now part of AllianzVIEWCOMP LTD, London, UKNATIONAL BANK OF NEW ZEALAND (NBNZ), Wellington, New Zealand - now part of ANZ Bank• Led stabilisation and assessment of legacy business applications followed by stress testing of application systems and finally installation and implementation of upgraded infrastructure & databases, including training of Technical staff, to enable the company to migrate from legacy for business expansion and growth.• Led the implementation of a remote disaster recovery Data Centre to ensure business continuity for critical banking systems. Managed all bank database and online transaction systems supporting the retail and wholesale banking divisions and their customers 24x7. Recruited, trained and motivated a highly skilled DBA/Systems Programming team.• Architected plans with the Wholesale banking business to address the existing legacy systems constraints, through Analysis of Treasury application requirements using the Information Engineering methodology, leading to a buy-over-build decision. Subsequently, implementation of Foreign Exchange and Money Market package (MANTEC) to support the Wholesale front & back office.
Noel Thomas Skills
Noel Thomas Education Details
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Strategic Management, Finance, Marketing, Economics, Organisational Change & Design, Hr Mgt -
Chemistry, Mathematics
Frequently Asked Questions about Noel Thomas
What company does Noel Thomas work for?
Noel Thomas works for Roche
What is Noel Thomas's role at the current company?
Noel Thomas's current role is Lead Architect.
What is Noel Thomas's email address?
Noel Thomas's email address is no****@****e.co.uk
What schools did Noel Thomas attend?
Noel Thomas attended Agsm @ Unsw Business School, University Of Canterbury.
What skills is Noel Thomas known for?
Noel Thomas has skills like Outsourcing, Shared Services, Offshoring, Change Management, Strategic Planning, It Management, Enterprise Architecture, Program Management, It Service Management, Business Process, Governance, Strategy.
Who are Noel Thomas's colleagues?
Noel Thomas's colleagues are Emmanuel “manoli” Yiannakakis, Imran Watandoost, Krisztián Kiszely, Parag Nihalani, Ms, Pharmd, Kexin Fan, Ana Siegmann Hrus, Sandra R..
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Noel Thomas
Helping Organisations Connect With Talent Through Unique Employer Brands And Innovative Onboarding TechnologyGreater London3cathree.com, hotmail.com, cathree.com2 +442035XXXXXX
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