Noel Thomas Email & Phone Number

London, United Kingdom

I work with senior executives who want to use technology and sourcing to leverage the organization for growth.

London, United Kingdom

• Orchestrated resolution of crippling performance and reliability issues in the core system (Oracle/Siebel CRM, Oracle Database, Mobile) reducing response times from several minutes to <2sec and improving system uptime to close to 100%.• Enabled fact-based decision making by introducing metrics, analysis, process and governance for core systems and portfolio of projects.• Modernized IT approach and technology estate with a new technology strategy: Cloud, Mobile, Agile, Sourcing (onshore + offshore), core system reorientation, along with refreshing staff skill set to support the new capabilities.• Challenged to turnaround a struggling set of IT projects including integration of company acquisition and delivery of infrastructure to 10 new exam centers along with new Mobile applications, met contractual and regulatory deadlines within agreed budget.

• Established from start-up a business process off-shoring company servicing businesses worldwide to deliver 30-50% savings and improved quality, based on an innovative hybrid model.• Directed P&L leadership and oversight of the strategic direction, development and operational responsibilities (including transition of new client business) of a global off-shoring business in India supporting business internationally.

• Developed strategy, governance and policy at corporate level and influenced the ongoing deployment of those working with the businesses to enhance the value derived from its IT spend of €2+ bn.• Advised the Executive Board on the IT function and strategic issues, as a founding member of the start up of a new Corporate IT unit.

• Negotiated, collaboratively with senior management team, 5 year AU$150m IT infrastructure outsourcing contract whose objective was to change the focus from maintenance of existing applications and infrastructure to driving the integrated financial services strategy with increased customer focus and cost avoidance/reductions of 20-30% from scale and offset investment effects.• Developed business case for Customer Relationship Management implementation through to its subsequent approval by the Management Board – strategic outcome: single view of customer relationship coupled with automation in call centre to increase customer satisfaction, improve productivity & avoid incremental service costs.

• Led transition outsourcing client IT and staff into the Data Centre environment – a complex project management role with many interdependencies of a commercial, technical and personnel nature.• Improved IT service delivery to client by integrating personnel transferred from client into the operational model, upgraded operations service levels and processes particularly around capacity and performance planning, staff development and new shift rosters, and upgraded infrastructure platform from legacy Fujitsu to IBM/MVS systems. This enabled the company to meet the savings targets built into the outsourcing contracts.

FAI INSURANCE LTD, Australia - now part of AllianzVIEWCOMP LTD, London, UKNATIONAL BANK OF NEW ZEALAND (NBNZ), Wellington, New Zealand - now part of ANZ Bank• Led stabilisation and assessment of legacy business applications followed by stress testing of application systems and finally installation and implementation of upgraded infrastructure & databases, including training of Technical staff, to enable the company to migrate from legacy for business expansion and growth.• Led the implementation of a remote disaster recovery Data Centre to ensure business continuity for critical banking systems. Managed all bank database and online transaction systems supporting the retail and wholesale banking divisions and their customers 24x7. Recruited, trained and motivated a highly skilled DBA/Systems Programming team.• Architected plans with the Wholesale banking business to address the existing legacy systems constraints, through Analysis of Treasury application requirements using the Information Engineering methodology, leading to a buy-over-build decision. Subsequently, implementation of Foreign Exchange and Money Market package (MANTEC) to support the Wholesale front & back office.

Mba(Exec), Strategic Management, Finance, Marketing, Economics, Organisational Change & Design, Hr Mgt

B.Sc(Hons) / Bachelor Of Science With First Class Honours, Chemistry, Mathematics