As a Master's graduate in Computer and Information Sciences from Auckland University of Technology, I bring 6.7 years of experience as a Technical Support and Compliance Analyst. My expertise lies in ensuring end-to-end compliance through research and analysis, monitoring operational workflows, and driving process improvements. This experience includes executing compliance plans, enhancing efficiency, troubleshooting technical faults, and providing training and feedback. Throughout my career, I have contributed to meaningful improvements while meeting performance goals. My strengths include building strong relationships with peers, maintaining excellence in the workplace, and identifying process-related discrepancies.