Noel Tigley Email & Phone Number

International Deals Are My Professional Specialty:- Over a decade managing large-scale, multi-national deals and IT Support transformation projects including all scope, schedule and resource requirements- Proven leader of geographically dispersed teams building solutions in the USA, Canada, Latin America & the Caribbean, Europe Middle-East & Africa, and Asia-Pacific & Japan- Career focus on creating efficient IT support organizations: maximizing time to response, problem solving & resolution and customer satisfaction objectives based on available resources & multiple contact methods (phone, e-ticketing, chat)- Strong negotiator with dynamic presentation skills; highly analytical and intimate with numbers (CBA, ROI, NPV, volume & cost projections, regression, co-relation and trends analysis)- Over two decades of experience in all aspects of remote and onsite IT Support – have done everything from sales consulting to project, program, process, people, problem and vendor management Specialties: Strategic planning and analysis, program management, operations design and implementation, outsource vendor management, SOW negotation, RFP response with global requirements.

Listed skills include Program Management, Outsourcing Management, Outsourcing, Itil, and 22 others.