Roger Hong Email & Phone Number

California, United States

Houston, Texas, US

• Lead business development and sales strategy for HPE Greenlake Cloud Data and AI offerings

Houston, Texas, US

• Led product and solutions management activities for the entire HPE AI portfolio, generating $300M revenue annually.
• Built HPE’s HPC and AI technology partner ecosystem (NVIDIA, Intel, Dataiku, IBM) creating successful joint solutions, services, and go-to-market motions.
• Directed day-to-day cross functional teams (supply chain, marketing, program management, finance, R&D, services) delivering cutting edge HPE developed technology such as AI Swarm (Federated) Learning and HPC AI.
• Supported HPE sales leaders to win large HPC and AI customer opportunities across geographies.

Armonk, New York, NY, US

• Led product management activities for IBM Cloud Private for Data platform, generating $60M revenue in 7 months.
• Directed compliance initiative product certifications (HIPAA, FISMA, ISO, GDPR), generating sales opportunities in new markets.
• Spearheaded cloud integration on AWS, Azure, IBM, and Google cloud computing platforms.
• Showcased the cloud analytic platform functionality at conferences and customer events increasing product visibility and pipeline opportunities - 100+ customers in 6 months
• Drove roadmap strategy and execution strengthening and improving IBM Cloud Private for Data value proposition and helping to increase multi-million dollar revenue

Armonk, New York, NY, US

• Managed team of 20 software developers, QA engineers, project managers and release managers, setting expectations and driving timely deliverables in agile environment.
• Negotiated development enhancements, drove business partner deliverables, coordinated defect root cause analysis, and expedite software solutions for Db2 Tools customer base.
• Collaborated with team of 15 across IBM release, service, development, and product management to drive product release schedules and system plan updates for new product availability.
• Led development of cloud-based product trial platform allowing customers to easily try Db2 Tools products without installation and customization, resulting in increased sales opportunities. Improved QA methods by.
• Introduced project management tools such as AHA and Trello to prioritize and track requirements for products, improving transparency and expediting defect and new enhancement deliveries by 50% to customers.

Armonk, New York, NY, US

• Led overall IBM Tools service initiative providing support to customer revenue opportunities, proof of concepts, deployments, and competitive displacements.
• Managed team of 12 software engineers to deliver timely solutions and achieve customer satisfaction/responsive rate of 95%, focusing on improving customer satisfaction and IBM client experience.
• Created high performance culture focused on business growth, innovation, team work, and effective employee communications, automating 50%+ of test cases above goal.
• Improved overall performance and customer satisfaction, collaborating cross functionally to resolve critical situations of large IBM enterprise customers and saving $1M+.

Armonk, New York, NY, US

• Provided overall service operations direction and strategy for IMS and Db2 Tools portfolio consisting of 50+ products.
• Presented service metrics and analytics using Rational and Cognos applications to continuously track goals/milestones, identify risks, and drive improvements with internal IBM teams.
• Planned, organized, and delivered 50+ education initiatives through product presentations and demo sessions, presenting to groups of 30+ including executives, customers and business partners.
• Developed service product life cycle/system plan and implemented new and improved processes to contribute to organizational goals.

Armonk, New York, NY, US

• Managed team of 12 and served as architect of object comparison tool delivering line items, managing work assignments, creating schedules, and providing overall day to day leadership.
• Developed and presented comprehensive design documentation and test specifications to various technical groups and users.
• Implemented continuous automation process identifying defects earlier in cycle, improving code time delivery by 30%.
• Interacted with customers to understand product usage and develop customer-based use case, expanding test scope and reducing reported defects by 100%.
• Leveraged and trained IBM China team of 20 to run Clear Case test case workload. improving off-shift productivity by 50%.

Armonk, New York, NY, US

• Supplied technical services and support to large Db2 z/OS customers worth $514B such as Wal-Mart and Verizon.
• Led team of 12 for Db2 systems, driving timely updates and code fixes for IBM customers.Provided in-depth technical analysis and troubleshooting on Db2 z/OS distributed environment including Db2 on Windows, Unix, and.
• Assisted in implementation of 24x7 support process at IBM China Software Development Lab, providing around-the-clock support to all geographies.