I support the customer service activities by directing and overseeing team members, resolving customer questions or complaints, and developing programs processes and procedures to enhance productivity and performance. Coaching and Mentoring. Manco and Board Reporting.

Daily Launching of the HIV cases onto the system: Ensure that all launched cases reach the service provider. Post sales follow up: Ensure that all clients are tested for HIV within 90 days SLA period. Blood tests invoices from service providers(Lancet,Pathcare,Ampath and Metropolis): Ensure that HIV invoices are consolidated and sent for authorisation and payment. HIV: Reconcile all HIV reports received from Lancet, Pathcare, Ampath and Metropolis. Weekly Reports: Send weekly and monthly report… Show more Daily Launching of the HIV cases onto the system: Ensure that all launched cases reach the service provider. Post sales follow up: Ensure that all clients are tested for HIV within 90 days SLA period. Blood tests invoices from service providers(Lancet,Pathcare,Ampath and Metropolis): Ensure that HIV invoices are consolidated and sent for authorisation and payment. HIV: Reconcile all HIV reports received from Lancet, Pathcare, Ampath and Metropolis. Weekly Reports: Send weekly and monthly report to management. General Requests: Attend any HIV related queries that comes from different parts of the business Show less

*Work closely with Underwriters and Underwriting Manager, responsible for the following: Process clients efficiently, in line with the company policies and procedures with regards to medical, financial, vocational and avocational risk to safeguard against business and reinsurance risks. Booking of all clients for necessary blood tests, including other specified medical tests (ECG, Standard Medicals, Cardiovascular Questionnaires etc). Communicating with all clients regarding the tests (sending… Show more *Work closely with Underwriters and Underwriting Manager, responsible for the following: Process clients efficiently, in line with the company policies and procedures with regards to medical, financial, vocational and avocational risk to safeguard against business and reinsurance risks. Booking of all clients for necessary blood tests, including other specified medical tests (ECG, Standard Medicals, Cardiovascular Questionnaires etc). Communicating with all clients regarding the tests (sending reminders for the tests). Following up with the Medical Practitioners regarding requests sent for medical reports. Ensure as many clients as possible are granted full life cover, following company policies and procedures with regards to underwriting, client management and communication with reasonable underwriting process time. Providing clients with timely information and feedback regarding further requirements for them to maintain their full life cover. Compile all medical documentation received before handing the application over to the Underwriters for processing. Escalate complex and problem applications to the Underwriting Manager timeously so that these can be processed as efficient as possible. Show less

Monitor the communication skills used by the underwriting consultants in their interaction with clients as well as ensuring that we as the financial service provider maintain our standard and professionalism and behave in an ethical manner towards our clients. Determine area of improvement. Assist with incoming calls from clients and laboratories. Assist with teams escalations. Prepare weekly reports on calls assessed other department processes.

Assessing clients applications forms by ensuring that compliance is adhered to. Ensuring that information on system matches information given by the client on the voice log. Collating feedback on errors to sales and capturing department.

Managing and running of QA department. Assessing of calls. Vetting of customers on cell c system. Attending pending orders and rejected orders. Capturing of orders on cell c system. Compiling weekly quality reports based on assessed calls. Daily coaching of sales consultant. Following up on out on delivery orders. Monthly recons. Calibration sessions with cell c direct on weekly basis. Weekly call evaluations with sales department. Customer services and training.

Managing and running the Activations department. Connecting customers phones to the 8ta network. Working hand in hand with deliveries department regarding delivered orders. Cell phones stock taking. Handling clients queries and escalations. Monthly activations reckons.

Liason with companys clients, e.g Real People, Cell C and Telkom. Customers queries and escalations. Responsible for Quality Assurance administration.

Verification of sales calls. Vetting customers on cell c system. Capturing and coaching of sales consultant.

Verification of new accounts applications. Confirmation of employment. Capturing and filing