Nokwanda Dlamini

Nokwanda Dlamini Email and Phone Number

Customer Service Specialist @ Response bpo
Durban, KZN, ZA
Nokwanda Dlamini's Location
Durban, KwaZulu-Natal, South Africa, South Africa
About Nokwanda Dlamini

One thing about me I've very passionate goal driven and competitive when I fall I want to immediately get up and try again I've only worked only ever worked two Local campaign's from the time I started working in a call center and funny enough I knew absolutely nothing about this field and how you can actually make a living through It and because I had no tangible experience fresh out of school no one would give me a chance until Blue Mercury I trained for sales as data capturer started dialing and I loved it , I got so good in 6 months the CEO asked to promote me to being an executive closer making my COMM just by signing over big Insurance Premiums for customer car and Household insurance made the company lots of money our monthly targets as closers was R20 000 in premiums each month and I did it I'm always so grateful for that one chance they gave me because they created something worthwhile in me I am what I am today because of them I'm really Good just saying.

Nokwanda Dlamini's Current Company Details
Response bpo

Response Bpo

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Customer Service Specialist
Durban, KZN, ZA
Nokwanda Dlamini Work Experience Details
  • Response Bpo
    Customer Service Specialist
    Response Bpo
    Durban, Kzn, Za
  • Capability Bpo™
    Inbound Customer Service Representative
    Capability Bpo™ Jun 2023 - Present
    Durban, Kwazulu-Natal, South Africa
    My role here is customer experience assisting customers with their online grocery shopping for a USA campaign called Instacart, I track customer orders,reschedule and communicate with their shoppers.
  • Capita
    Customer Service Support Specialist
    Capita Sep 2022 - Mar 2023
    Umhlanga, Kwazulu-Natal, South Africa
    Customer service queries dealing with billing queries for O2 pay monthly customers here i was mainly assisting customers with mobile contract upgrading customer contracts and general queries
  • Affinity Solutions
    Lead Generation
    Affinity Solutions Jun 2021 - Apr 2022
    Umhlanga, Kwazulu-Natal, South Africa
    Uk based debt solution assisting customers in debt to manage their debts
  • Cci South Africa
    Customer Service Specialist
    Cci South Africa Nov 2019 - May 2021
    Umhlanga, Kwazulu-Natal, South Africa
    Here my role was customer service for a International USA based campaign called Sudden link my role was to deal with customer queries for their broadband service which were home telephone ,modem and routers and cable service I dealt with setting tech appointments ,Billing queries and Technical support and remote trouble shooting during covid i was later upskilled to work for Optimum which also was dealing with same role.
  • The Unlimited
    Senior Sales Agent
    The Unlimited Oct 2018 - Nov 2019
    Durban, Kwazulu-Natal, South Africa
    Here i was cold calling and pitching hospital cover for each day you were hospitalised
  • Blue Mercury Financial Services
    Sales Agent
    Blue Mercury Financial Services May 2017 - Sep 2018
    Durban, Kwazulu-Natal, South Africa
    I was working as a closer for Discovery short term insurance for car and household insurance

Nokwanda Dlamini Education Details

Frequently Asked Questions about Nokwanda Dlamini

What company does Nokwanda Dlamini work for?

Nokwanda Dlamini works for Response Bpo

What is Nokwanda Dlamini's role at the current company?

Nokwanda Dlamini's current role is Customer Service Specialist.

What schools did Nokwanda Dlamini attend?

Nokwanda Dlamini attended Empangeni High School.

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