Maintaining an in-depth knowledge of store products to provide suitable recommendations to customers as neededAssisting customers in upgrading and getting new connectionsAddressing customer concerns and inquiries as well as resolving customer complaints.Answering telephone calls in a courteous and professional manner.Providing information and other services such as new deals and discounts.Assisting other advisors with product knowledge, new processes and general call handling.Deal with complaints in a patient and helpful manner.Update customer information in databasesCall listening and coaching on business rules and regulations.

Present, promote and sell products/services using solid arguments to existing and prospective customers.Selling products and services using solid arguments to prospective customersMaintaining positive business relationships to ensure future salesPresent, promote and sell products/services using solid arguments to existing and prospective customers.Reach out to customer leads through cold callingAchieve agreed upon sales targets and outcomes within scheduleContinuously improve through feedback