Related Skills: Process Management, Business Acumen, Systems Thinking, Analytical Thinking, Business Assessment* Responsible for program managing the strategic initiative of building a new Centralized Product and Offers platform (CPOP). * Implemented new processes to reduce repeat calls into our centers by improving the front-end tool used by Retail and Centers. * Manage the Intake requests and analyze the impacts to our team, get estimates and help prioritize the backlog lists. * Project manage product and offers within the centralized platform by validating that offers can be supported in both the sales ordering flows, servicing flow and support pro-active compliance rules. * Project Manage using the Agile process using Agile Craft and the I-track system.

Related Skills: Cross functional Project Management, Manage Multiple Priorities, Process Management, Business Acumen, Systems Thinking, Analytical Thinking, Business Assessment * Manage critical national initiatives including AT&T Wireless/Cingular merger, DIRECTV merger and Unified Billing integration between Wireless and U-verse billing systems. * Identified key opportunities for efficiencies and system improvements for multi-product orders, credit checks, service installations and billing information.* Responsible for validating system functionality including pre and post launch by performing internal code testing, managing system pilots and on-site field support. * Led the strategic initiative for introducing the Small Business program in Retail. * Evaluate customer experience impacts caused by initiatives and offer campaigns through field visits, surveys and mystery shop programs.

Related Skills: Cross functional Project Management, Manage Multiple Priorities, Process Management, Business Acumen, Systems Thinking, Analytical Thinking, Business Assessment, Business Process modeling* Responsible for mapping the customer journey and identifying opportunities for the introduction of a new CRM (Customer Relationship Management) system.* Project Managed end to end scope, requirements and activities to launch Siebel (CRM) system to both Retail and centers.* Monitored system issues and their impacts to business processes. Partnered with IT to find root cause and resolution.* Responsible for analyzing desired technical requirements and identifying a new vendor for retail point of sale systems for both Direct Retail Stores and Authorized retail locations.

Related Skills: Team Leadership; Team Building, Cross functional Project Management, Process Management, Business Acumen, Analytical Thinking, Business Assessment, Change Control* Responsible for retail operations of 13 states within the West region.* Responsible for the direct management of nine (9) Regional Operation Managers.* Achieved sales results by analyzing sales trends, foot traffic, training opportunities, merchandising and inventory needs.* Analyzed business reporting including but not limited to shrink reports, profit and loss statements, cost of acquisition, retention, fraud and financial audits.* Project Manage the retail store transition of newly acquired markets including: LA Cellular, Bakersfield Cellular, Honolulu Cellular, Cellular One Bay Area, Hilo and Cellular One Nebraska.

Related Skills: Team Leadership, Cross functional Project Management, Process Management, Business Acumen, Document Management* Manage new store opening activities including vendor management, inventory, cash and merchandising.* Direct management of six (6) employees responsible for training and supporting 42 retail locations and 7 service centers.* Launched and supported the Hispanic program for the Retail channel.