Norah Le Email & Phone Number

Sydney, Nsw, Au

Sydney, Australia

Sydney, Australia

• Reconcile daily bank accounts, Accounts Payable, Accounts Receivable and process payroll.• Assist with monthly financial reporting, budgeting and forecasting, manage expenses.• Develop salary packaging calculation model, create and design tax seminar training presentations.• Conduct comprehensive FBT analysis and prepare FBT calculations using Excel and FBT software.• Confidently analyze, research, provide advice and support on any fringe benefits tax and salary packaging… Show more • Reconcile daily bank accounts, Accounts Payable, Accounts Receivable and process payroll.• Assist with monthly financial reporting, budgeting and forecasting, manage expenses.• Develop salary packaging calculation model, create and design tax seminar training presentations.• Conduct comprehensive FBT analysis and prepare FBT calculations using Excel and FBT software.• Confidently analyze, research, provide advice and support on any fringe benefits tax and salary packaging related query by using outstanding expertise, knowledge and abilities.• Ensure all FBT returns are lodged timely, create and deliver FBT reports.• Prepare post-lodgement reports and propose improvement measures based on analytical reports.• Prepared and lodged 20 FBT Returns and assisted in the preparation of FBT Returns for other 30 Australian and New Zealand employing entities.• Intern of the month honoured by Australian Institute of Professional Pathways (AIPP). Show less

Sydney, Australia

- To deliver all aspects related to food and beverage service, ensuring world class culinary and guest service experiences.- Provide the highest standards of client and guest service, and operational excellence making ICC Sydney’s food and beverage offer a key differentiating factor.- Follow timekeeping procedures to facilitate accurate records and payment information.- Assist in monitoring and recording wastage, spoilage and breakages to assist in the reduction of operational… Show more - To deliver all aspects related to food and beverage service, ensuring world class culinary and guest service experiences.- Provide the highest standards of client and guest service, and operational excellence making ICC Sydney’s food and beverage offer a key differentiating factor.- Follow timekeeping procedures to facilitate accurate records and payment information.- Assist in monitoring and recording wastage, spoilage and breakages to assist in the reduction of operational costs.- Follow cash handling procedures, when necessary, according to ICC Sydney standards.- Complete consumption report s, when necessary, according to ICC Sydney procedures to ensure all billing and account keeping for event s is done promptly and accurately.- Ensure appropriate communication and relationships are maintained working in conjunction with other team members to ensure tasks are carried out efficiently.- Maintain and promote ICC Sydney’s brand promise and operational excellence.- Support ICC Sydney’s Mission, Vision, and Values Execution and delivery of food, beverage and service for event s as per ICC Sydney standards.- Identify opportunities to increase revenue by upselling and offering clients our full range of product s when applicable Show less

Double Bay, Sydney, Australia

Worked at various outlets with Food and Beverage team: Restaurant, ClubIntercontinental, In-Room Dining, Bar and Banquet.Key Duties:- Welcome and create rapport with guests- Deliver exceptional personalised customer service- Assist with requirements and handle complaints- Serve, clear and reset high turn-over tables according to standard; miseen place- Handle payments, cash-up and cashier report at end of shiftAccomplishments:- Built and maintained… Show more Worked at various outlets with Food and Beverage team: Restaurant, ClubIntercontinental, In-Room Dining, Bar and Banquet.Key Duties:- Welcome and create rapport with guests- Deliver exceptional personalised customer service- Assist with requirements and handle complaints- Serve, clear and reset high turn-over tables according to standard; miseen place- Handle payments, cash-up and cashier report at end of shiftAccomplishments:- Built and maintained rapport with guests- Recognised for excellent customer service, received thank-you email fromguests and appreciation cards from colleagues and managers- Created new drinks in the restaurant- Trained new team members and supported other outlets and departments- Multitasked in different roles in high-pressure environment Show less

Hanoi, Vietnam

Online shop: cosmetics, skincare, clothes, accessories and overseas purchasing.Key Duties:- Deliver full customer service support- Suggest, consult and upsell products- Handle customer complaints, answer questions and solve problems- Handle cash, retain inventory and generate salesAccomplishments:- Acquired a range of loyal customers and a good reputation on onlinetrading forums

Head Office, Hanoi, Vietnam

- Liaise with internal and external clients, control and approval of loan documents.- Establish and manage new credit model with high-volume workload in high-pressure and deadline-driven environment- Part of a four-member team approved loans for 15 branches on a new Core Banking system with high-volume workload in a high-pressure and deadline-driven environment.- Interface daily with internal partners in accounting, field services, new business, operations, and consumer affairs-… Show more - Liaise with internal and external clients, control and approval of loan documents.- Establish and manage new credit model with high-volume workload in high-pressure and deadline-driven environment- Part of a four-member team approved loans for 15 branches on a new Core Banking system with high-volume workload in a high-pressure and deadline-driven environment.- Interface daily with internal partners in accounting, field services, new business, operations, and consumer affairs- Analyse and recognise detail inaccuracy and fraudulence in financial statements or loan documents- Identified missing or incomplete data in loan applications and investigated potential financial discrepancies and financial fraud.- Risk managementAccomplishments:- Mastered bank’s policies and standards, local laws and regulations- Met performance benchmarks in all areas (speed, accuracy, volume)- Recognition of Great Performance 2013 Show less

Hanoi Branch, Hanoi, Vietnam

- Conducted detailed credit risk analysis, prepared project appraisal documents and underwrite credit limits on potential and existing customers across various sectors from individuals to large corporates.- Managed a $55M credit portfolio, grew net lending outstanding from $6M (2011) to $14M (2012).- Leveraged strong interpersonal skills to successfully build and maintain professional relationships with clients, internal partners, and co-workers.- Handled and resolved customer… Show more - Conducted detailed credit risk analysis, prepared project appraisal documents and underwrite credit limits on potential and existing customers across various sectors from individuals to large corporates.- Managed a $55M credit portfolio, grew net lending outstanding from $6M (2011) to $14M (2012).- Leveraged strong interpersonal skills to successfully build and maintain professional relationships with clients, internal partners, and co-workers.- Handled and resolved customer enquiries and complaints- Promoted all banking services and cross-sell insurance- Account management and filing- Credit ratings and valuation, risk managementAccomplishments:- Guided and trained 4 new team members and interns- Was recommended and transferred from Transaction Office to Hanoi Branch and then to Head Office- Recognition of Outstanding Performance and Great Performance from 2010-2012 Show less

Master Of Accounting, Accounting And Finance, Gpa 4.9/5

• Outstanding Academic Performance Award for Post Graduate Studies • KOI Internship Scholarship 2017 • GPA 4.9/5 with High Distinction.

Master'S Degree, Hotel Management

Core Subjects Covered - Food and Beverage (practical training) - Front Office & Housekeeping (practical training) - MICROS and OPERA.

Bachelor'S Degree, Economics