Santosh Kalaiselvan Email & Phone Number

Sydney, New South Wales, Australia

• Supported multiple Citrix CVAD environments which are on-prem and hybrid cloud environments on Azure and Amazon Web Services.• Updated Master Images via Machine Creation Services.• Supported Published Application Issues.• Troubleshooting and Configured FSLogix issues including App Masking Rules.• Worked on Citrix Storefront, WEM and Citrix FAS servers.• Documented Health Check and Data Analysis Reports.• Worked on multiple monitoring solutions technologies like Control… Show more • Supported multiple Citrix CVAD environments which are on-prem and hybrid cloud environments on Azure and Amazon Web Services.• Updated Master Images via Machine Creation Services.• Supported Published Application Issues.• Troubleshooting and Configured FSLogix issues including App Masking Rules.• Worked on Citrix Storefront, WEM and Citrix FAS servers.• Documented Health Check and Data Analysis Reports.• Worked on multiple monitoring solutions technologies like Control Up, Kaseya and EG Innovations.• Worked with Citrix vendor support on complex problem tickets.• Deployed GPOs targeting specific computers and users and managed GPO deployed over all Citrix environments.• Supported IE to Microsoft Edge Issues.• Analyzed and resolved GPO conflicts.• Scripted PowerShell scripts, tools and reports to aid troubleshooting and simplifying administration.• Worked on ZenDesk, FreshService ticketing systems.• Supported Office 365, Teams and OS issues with reference to the Citrix environments.• Troubleshooted with NetScaler VPX appliances. Deployed VIPs, removed certificates, updated certificates.• Updated Licenses on Citrix License Server.• Trained on managing iGEL OS 11 and 12 environments. Show less

Sydney, Australia

- Supported, maintained and managed the technical aspects of a managed solution and ensure contracted service level agreements are met.- Managed, owned and co-ordinated the technical resolution of service disruptions in a timely manner, either remotely or onsite, utilizing field engineering resources where required.- Performed proactive activities such as health-checks, documentation updates, and performance reporting. Identify development opportunities for continuous process… Show more - Supported, maintained and managed the technical aspects of a managed solution and ensure contracted service level agreements are met.- Managed, owned and co-ordinated the technical resolution of service disruptions in a timely manner, either remotely or onsite, utilizing field engineering resources where required.- Performed proactive activities such as health-checks, documentation updates, and performance reporting. Identify development opportunities for continuous process improvement.- Tested new software versions and patches for release suitability and problem resolution.- Planned, co-ordinated and implemented system changes of moderatecomplexity within client specified change windows.- Liaised with the stakeholders to ensure minimal disruption to the client's day-to-day business operations.- Assisted with project delivery to ensure projects deliver to the stated business benefits. Facilitated operational handover.- Contributed to the overall team effectiveness through technical contributions, customer focus and teamwork.- Understood and managed the requirements of being part of a 24x7 on-call operation, including but not limited to, ticket updates, time / effort recording, activity hand-over, operational advice, guidance, support and escalation.- Monitored network traffic activity, capacity and usage between client to server and server to server to ensure that end users have optimal remote experience to carry out their business-related tasks.- Undertaken responsibility of managing the configuration of Citrix administration andtroubleshooting of Citrix XenDesktop.- Updated the Master Image, provisioned VDIs through MCS or PVS.- Citrix and TS License Management.- Undertaken responsibility of ensuring overall operational readiness of- Researched, analysed, evaluated and monitored Citrix NetScaler devices to ensure all services are live and without reaching high load thresholds.- Written PowerShell scripts that help document the inventory. Show less

North Ryde, New South Wales, Australia

Bangalore

Responsibilities:• Performing daily Citrix environment health checks for ensuring that it is ready for business hours. • Escalating unresolvable issues to the Level 3 Support team. • Actioning tickets with within SLA requirements and reporting any breaches for SLA actions. • Granting and removing access to requested application and desktops to manager approved users. • Addressing slow performance issues and optimising the performance of the working… Show more Responsibilities:• Performing daily Citrix environment health checks for ensuring that it is ready for business hours. • Escalating unresolvable issues to the Level 3 Support team. • Actioning tickets with within SLA requirements and reporting any breaches for SLA actions. • Granting and removing access to requested application and desktops to manager approved users. • Addressing slow performance issues and optimising the performance of the working environment.• Adjusting the virtual computing resources for optimal performance.• Resolving Citrix related issues escalated from the service desk if not route it to the right department. • Documenting all solutions implemented and synchronising with the vendor for resolving significant incidents and problem tickets. • Performed assigned infrastructure change tasks during the assigned downtime. • Writing PowerShell scripts, that simplify administrative tasks.• Documenting case studies and extracting logs for vendor support. • Decommissioning resources as per assigned schedule. • Joining operations call for highly escalated issues.Achievements:• Maintained all SLA requirements.• Scripted a solution to deleted user profiles on multiple servers from a remote server.• Scripted a PowerShell solution to override screen timeout policy without using Active Directory group policy.• Scripted a PowerShell solution to extract Citrix farm-wide inventory information for faster service delivery.• Documented and maintained a 150-page technical configuration report of the entire Citrix farm.• Designed a multi-monitor Citrix solution to reproduce the client’s Network Operations team’s setup. Show less

Master Of Information Technology, Cloud Computing

Bachelor Of Engineering (B.E.), Electrical And Electronics Engineering