Nora Gutierrez Casillas Email & Phone Number

Troy, Mi, Us

Troy, Mi, Us

Troy, Michigan, United States

As a customer-centric, sales-oriented, team focused and tech-savvy Showroom Manager, I take an active role on the sales floor and within the local community. I’m a sales-oriented manager who leads, coaches, and nurtures a team-oriented environment while creating an exceptional customer experience. While demonstrating top selling techniques on the floor, I coach and guide my team in sales methodology and follow-ups in order to meet and exceed sales goals. In addition to strong selling skills and business acumen, I possess strong operational skills. I’m also highly organized and have attained strong analytical skills, strategic agility, and excellent training and communication skills.

Novi, Michigan

As a dynamic and inspirational leader for Aveda, I’m responsible for coaching and developing a team of Sales Associates to achieve all sales, customer service and operational targets. I possess proven leadership, coaching and business management skills gained in a fast paced retail environment. I’m a Chief Executive Officer of my own store, which gives me total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

Modesto, Ca

As a Manager for Abercrombie & Fitch, I'm responsible for running different aspects of a multi-million dollar business while executing necessary principles of management including but not limited to, creating the best in-store experience, recruiting, scheduling, training, creating a diverse work environment, enforcing human resources and asset protection procedures, conflict management and resolution, overseeing store operations, troubleshooting, delegating tasks, achieving business metrics, driving KPI’s, being an autonomous business owner, and effectively utilizing visual merchandising. Most importantly, I'm entrusted with the appropriate and consistent management of the brand by providing professional and efficient communication to internal and external contacts while delivering exceptional customer service.

Oakland, Ca

Responsibilities included but were not limited to, proper organization of the Box Office before and after games. Implementing efficient operational procedures in order for all tickets to be accounted for as I was responsible for their distribution in the most effective manner. I was the liaison between the front and back of the Box Office, thus was relied on for troubleshooting promptly under pressure and escalating tickets to its proper outlet; all while providing excellent customer service.

Alameda, Ca

Responsibilities included but were not limited to, providing first class service to all premium clients. Assisting with VIP suite and club preparation prior to guests arriving and serving as their personal concierge during the duration of the game. I was expected to answer and assist with any personal inquiries in regards to suite preparations, answer questions about game day activities throughout the coliseum all while providing a luxury game day experience.

3480 Buskirk Ave #340 Pleasant Hill, Ca 94523

In conjunction with the in-house Graphic Designer, I assisted and/or directed the production of various marketing projects from its conceptual stages to the full and successful completion of the final product, such as but not limited to, being responsible for designing the entire marketing campaign for the 2014 Winter Olympics and Polar Plunge amongst various creative projects.

1355 Market Street, San Francisco, Ca 94103

I was responsible for creating a cohesive branding experience for a specific target audience as well as an abundance of web, mobile and print marketing collateral for a small, start-up company that creates tools that allow people to communicate effectively about complexity. I’ve worked in the production, interface design and re-branding of Apps such as Infinite Viewer and Infinite PDF, part of the Infinite Canvas Suite.

Los Gatos, California

I was responsible for the set up and management of the outdoor and indoor hostess stations. I documented or proactively assisted on any received voicemail messages. I made sure all reservations were accounted for and acted upon any requests or accommodations. I managed the reservations and seating of the restaurant as well as any to go orders and gift card requests. I was expected to provide high class customer service as the restaurant was located in a small prominent town.