Noreen Buchner, M.A., Pcc Email & Phone Number

Plymouth Meeting, Pa, Us

United States

Reading, Pennsylvania, United States

Philadelphia, Pennsylvania, United States

TALENT DEVELOPMENT• Coached leaders of Leasing, Development, Construction, IT, HR, Clinical Innovation, Financial Operations, Investment and Marketing; prepared them for complex roles. • Facilitated annual talent review with CEO and senior management teams. Identified leadership and functional expertise pipelines using performance and potential matrix. Designed and implemented professional development programs to address gaps, fill 67% of leadership roles internally, and improve… Show more TALENT DEVELOPMENT• Coached leaders of Leasing, Development, Construction, IT, HR, Clinical Innovation, Financial Operations, Investment and Marketing; prepared them for complex roles. • Facilitated annual talent review with CEO and senior management teams. Identified leadership and functional expertise pipelines using performance and potential matrix. Designed and implemented professional development programs to address gaps, fill 67% of leadership roles internally, and improve retention by 9%. • Decrease time to competency by developing effective on-boarding process. Show less

Allentown, Pennsylvania Area

• In anticipation of digital transformation and electronic health record implementation, completed talent needs assessment and analysis. Determined and documented critical roles and competencies necessary to execute IT talent strategy through 2021.• Facilitated succession planning with Hospital President and Nursing VPs across Network. Collaboratively developed plan to attract more next-gen candidates.• Based on participant feedback, worked with colleagues to simplify emerging leader… Show more • In anticipation of digital transformation and electronic health record implementation, completed talent needs assessment and analysis. Determined and documented critical roles and competencies necessary to execute IT talent strategy through 2021.• Facilitated succession planning with Hospital President and Nursing VPs across Network. Collaboratively developed plan to attract more next-gen candidates.• Based on participant feedback, worked with colleagues to simplify emerging leader and new leader on-boarding programs by leveraging internal executives and case studies.• Work with Sr. Director of Finance to design accelerated program to prepare Director of Finance candidate for promotion; built twelve, 2-4 week rotations through various departments and surveyed leaders to measure internal client satisfaction.• Coached 75 IT, Finance, Clinical leaders and managers.• Developed employee engagement pulse survey questions, co-managed communications.• Improved 250 managers’ ability to provide performance feedback, resolve conflict and influence others by designing and facilitating professional development workshops. Key Accomplishments: Filled 87% of Director / VP level nursing roles internally Coaching metrics showed 8% improvement in confidence at 90 days, 19% higher in 180 days. Quality of feedback was 15% higher at 180 days Network-wide employee engagement improved from 87% to 90 Co-designed PM module and trained in Workday Performance and Talent Management platforms Show less

Greater Philadelphia Area

FINANCIAL RESULTS ACHIEVED: • Reduced operating expenses by $4M or 11% by developing work scope, soliciting bids and negotiating vendor contracts.• Prepared quarterly business reports and quantified KPIs including P&L, ROI, customer satisfaction, staff productivity, budgeted staffing, employee turnover, cost efficiency and safety incidents.• Collaborated with executive team and legal counsel to design and document an incentive compensation program (ICP).• Lowered… Show more FINANCIAL RESULTS ACHIEVED: • Reduced operating expenses by $4M or 11% by developing work scope, soliciting bids and negotiating vendor contracts.• Prepared quarterly business reports and quantified KPIs including P&L, ROI, customer satisfaction, staff productivity, budgeted staffing, employee turnover, cost efficiency and safety incidents.• Collaborated with executive team and legal counsel to design and document an incentive compensation program (ICP).• Lowered expenses by 22% by segmenting based on client service needs; increased profit margin by 6%.• Cut compensation to revenue ratio by 8% over 3 years.STRATEGY & CULTURE DEVELOPMENT• Partnered with more than fifteen executive teams to develop and implement multi-year business, talent and culture-building strategies. • Facilitated more than fifty strategic planning, board and leadership development retreats and quarterly progress meetings. • Increased employee satisfaction by 24% over two years per SHRM survey.• Following agency-wide reorganization, collaborated with clinicians and SVP of newly formed 15-member Clinical Innovation & Quality team to develop and document operational priorities and education including patient-centered and trauma-informed care.• Identified, documented and communicated opportunities to “make client organization a great place to work”. Achieved Employer of Choice designation in 2016.CHANGE MANAGEMENT• Increased use of internal shared services by global field leaders post reorganization.• Ensured company-wide adoption of performance management technology.• Reduced friction in cross-departmental processes and workflow.• Liaised between executives and departmental leaders to garner support for organizational change initiatives that increased revenues 8% annually by deepening client relationships through cross-selling. Show less

Conshohocken, Pa

• Renewed 100% of 3rd party management, leasing & construction contracts through financial performance and reporting, effective communication and relationship building with tenants, asset managers and owners and ensuring occupancy on time and on budget.• Provided leadership to 23-member team and oversaw daily operations of 4M square foot commercial office and industrial portfolio for 7 owners.• Developed SOPs to improve efficiency of service contracting, budgeting and training on… Show more • Renewed 100% of 3rd party management, leasing & construction contracts through financial performance and reporting, effective communication and relationship building with tenants, asset managers and owners and ensuring occupancy on time and on budget.• Provided leadership to 23-member team and oversaw daily operations of 4M square foot commercial office and industrial portfolio for 7 owners.• Developed SOPs to improve efficiency of service contracting, budgeting and training on accounting and property management software (MRI and Yardi).• Retained 92% of staff by evaluating employee performance, providing regular feedback, facilitating career growth and collaboration via cross training and team building. • Secured 1M SF 3rd party management contract by partnering with peers to evaluate opportunity, estimate cost and present capabilities.Chosen among 70 high potential leaders (6% of total staff) for professional development coaching. Show less

Pa, Nj

Overview: Acquired ten new assets, managed portfolio of 30 assets, complete d$30M capital improvements, increased occupancy, sold 20-asset portfolio over eight year investment horizon. Implemented ownership vision as liaison between investor, owners, clients and operating group to create long term value.• Drafted, managed and operated within 4.5% of $13MM annual operating budget. Reported monthly variances and annual projections to institutional owners and asset… Show more Overview: Acquired ten new assets, managed portfolio of 30 assets, complete d$30M capital improvements, increased occupancy, sold 20-asset portfolio over eight year investment horizon. Implemented ownership vision as liaison between investor, owners, clients and operating group to create long term value.• Drafted, managed and operated within 4.5% of $13MM annual operating budget. Reported monthly variances and annual projections to institutional owners and asset managers.• Increased asset value and positioned portfolio for sale by overseeing completion of $10MM, 7-year capital budget for T.I., roof replacement, elevator refurbishment, HVAC, lobby and restroom upgrades.• Led 15-member staff for 2.5M square foot portfolio of 29 buildings in PA / NJ for 6 owners.• Managed employee lifecycle by recruiting, interviewing, on-boarding and developing talent.• Won BOMA “Building of the Year” award for operational excellence including tenant satisfaction, asset condition and operational efficiency.• Targeted and secured 350K square foot FM contract with Exelon Corp. Show less

Master’S Degree, Organization Management And Development, 3.4

Activities and Societies: Coursework includes: Individual, Interpersonal and Group Behavior in Organizations, Leadership.

Sphr, Human Resources Management And Services

Bachelor’S Degree, International Studies, 3.4

Activities and Societies: International Marketing, International Law, Cultural Diversity and Inclusion