- Manage book of business of $22.5M across manufacturing, retail, healthcare, finance - Source new business opportunities on existing accounts ($250k in upsells in 2024) - Facilitate weekly & monthly meetings with 16 enterprise accounts - Facilitate QBRs alongside account team- Led a cross functional effort to design new process for tenant deletion, ensuring Ping is legally protected, ensure customer satisfaction, and reducing spend for both customer and Ping.

- Facilitate QBRs with customers (co-present to C-Suite alongside Customer Program Executive) - Present to Customer Success leadership - internal monthly Customer Reviews- Value narrative - organized disparate teams to align approach to driving this narrative. Enterprise Customer’s coverage discovery rate as Olive impacted over $4M in coverages found between 2021-22. Olive was $160k cheaper than competitor, leveraged at the same time as Olive as comparison- Ensure uninterrupted… Show more - Facilitate QBRs with customers (co-present to C-Suite alongside Customer Program Executive) - Present to Customer Success leadership - internal monthly Customer Reviews- Value narrative - organized disparate teams to align approach to driving this narrative. Enterprise Customer’s coverage discovery rate as Olive impacted over $4M in coverages found between 2021-22. Olive was $160k cheaper than competitor, leveraged at the same time as Olive as comparison- Ensure uninterrupted revenue cycle automation service - Successfully triaged over 50 customer inquiries which ensured a 98.7% average uptime Show less

> Serve as mentor to others on CX, secure renewals, upsells, expansions, user stories, feature design and prioritization (cross functional role - worked with sales, CX, dev leaders), interim product manager responsibilities, process improvement- Presenting & Impact: Presented to departmental leaders, VPs, C-Suite (CNO, CIO, CMO) both on-site and through Zoom or Teams. On-sites led to the saving of clients who intended to cancel their agreement. One of my customers lowered their RN… Show more > Serve as mentor to others on CX, secure renewals, upsells, expansions, user stories, feature design and prioritization (cross functional role - worked with sales, CX, dev leaders), interim product manager responsibilities, process improvement- Presenting & Impact: Presented to departmental leaders, VPs, C-Suite (CNO, CIO, CMO) both on-site and through Zoom or Teams. On-sites led to the saving of clients who intended to cancel their agreement. One of my customers lowered their RN turnover rate to the low single digits (industry avg: ~20%) through rounding as prescribed - New feature design based on market needs to drive future sales and retention, user stories, acceptance criteria, needs for current customers - Nominated four times by colleagues for Quarterly Purpose Awards – Connected, Customer Advocate (won), and Innovator Show less

- Managed & implemented ~16-20 customers of varying size (most 100+ bed hospitals, 2 enterprise size)- Trained end-users on the software (small to large groups - virtual and in-person)- Establish KPIs with customer stakeholders and gain buy-in from executive leadership acknowledging "best practices" - Designed HL7 validation testing process for patient census accuracy- Improved User Acceptance Testing (UAT) process resulting in more finds & quicker resolution- Worked with… Show more - Managed & implemented ~16-20 customers of varying size (most 100+ bed hospitals, 2 enterprise size)- Trained end-users on the software (small to large groups - virtual and in-person)- Establish KPIs with customer stakeholders and gain buy-in from executive leadership acknowledging "best practices" - Designed HL7 validation testing process for patient census accuracy- Improved User Acceptance Testing (UAT) process resulting in more finds & quicker resolution- Worked with manager and mentor to establish a repeatable interviewing process which was used to identify and hire half a dozen new CS staff Show less

- Implement customers - Mid-market sized hospitals, usually standalone or single facility- Train admins, end-users

- Lead generation- Cold calling, emailing- Efforts as an ISR led to the eventual sale to our largest customer (by ARR, number of users, largest system)