Sr Customer Success Outcome Manager
Current
Sep 2024 - Present
AeroLeads people directory · profile
Matthew Moore Email & Phone Number
Sr Customer Success Outcome Manager
at
Ping Identity
1 work email found
@myrounding.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr Customer Success Outcome Manager
Location
Denver, Colorado, United States
Company size
Who is Matthew Moore? Overview
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Quick answer
Matthew Moore is listed as Sr Customer Success Outcome Manager at Ping Identity, a company with 1034 employees, based in Denver, Colorado, United States. AeroLeads shows a work email signal at myrounding.com and a matched LinkedIn profile for Matthew Moore.
Matthew Moore previously worked as Customer Success Manager at Ping Identity and Customer Success Manager at Olive. Matthew Moore holds Bachelor Of Arts - Ba, English Language And Literature, General from University Of Colorado Boulder.
Company email context
Email format at Ping Identity
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{first}@myrounding.com
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Profile bio
About Matthew Moore
Customer Experience Manager passionate about how technology helps in our everyday lives with 9+ years experience in delivering first-class service to clients. Experience with a breadth of responsibilities across customer service, account management, value narrative, SaaS product management for B2B businesses, and cross-functional collaboration.
Listed skills include Customer Service, Research, Social Media, Event Planning, and 17 others.
Current workplace
Matthew Moore's current company
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Ping Identity
7 roles
Matthew Moore work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
- Manage book of business of $22.5M across manufacturing, retail, healthcare, finance - Source new business opportunities on existing accounts ($250k in upsells in 2024) - Facilitate weekly & monthly meetings with 16 enterprise accounts - Facilitate QBRs alongside account team- Led a cross functional effort to design new process for tenant deletion.
Sep 2022 - Oct 2024
Customer Success Manager
- Facilitate QBRs with customers (co-present to C-Suite alongside Customer Program Executive) - Present to Customer Success leadership - internal monthly Customer Reviews- Value narrative - organized disparate teams to align approach to driving this narrative. Enterprise Customer’s coverage discovery rate as Olive impacted over $4M in coverages found.
Jul 2021 - Sep 2022
Customer Experience Lead
> Serve as mentor to others on CX, secure renewals, upsells, expansions, user stories, feature design and prioritization (cross functional role - worked with sales, CX, dev leaders), interim product manager responsibilities, process improvement- Presenting & Impact: Presented to departmental leaders, VPs, C-Suite (CNO, CIO, CMO) both on-site and through.
Jul 2019 - Jul 2021
Customer Experience Associate
- Managed & implemented ~16-20 customers of varying size (most 100+ bed hospitals, 2 enterprise size)- Trained end-users on the software (small to large groups - virtual and in-person)- Establish KPIs with customer stakeholders and gain buy-in from executive leadership acknowledging "best practices" - Designed HL7 validation testing process for patient.
Jul 2017 - Jul 2019
Customer Experience Specialist
- Implement customers - Mid-market sized hospitals, usually standalone or single facility- Train admins, end-users
Nov 2015 - Jun 2017
Inside Sales Representative
- Lead generation- Cold calling, emailing- Efforts as an ISR led to the eventual sale to our largest customer (by ARR, number of users, largest system)
May 2015 - Nov 2015
Team & coworkers
Colleagues at Ping Identity
Other employees you can reach at pingidentity.com. View company contacts for 1034 employees →
JN
John Noble
Colleague at Ping IdentityGreater Bristol Area, United Kingdom, United Kingdom
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BT
Barak Tsioni
Colleague at Ping IdentityCenter District, Israel, Israel
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SC
Sayan Chakraborty
Colleague at Ping IdentityBengaluru, Karnataka, India, India
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OF
Osha Fuangkasae
Colleague at Ping IdentityAustin, Texas Metropolitan Area, United States
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VW
Vanessa Wood (Fcmgr)
Colleague at Ping IdentityKings Sutton, England, United Kingdom, United Kingdom
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MK
Manas Kisku
Colleague at Ping IdentityOdisha, India, India
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SP
Savitha P
Colleague at Ping IdentityTiptur, Karnataka, India, India
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AT
Andy Thai
Colleague at Ping IdentityDenver Metropolitan Area, United States
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PS
Preeti Shukla
Colleague at Ping IdentityAlpharetta, Georgia, United States, United States
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CS
Charles Sparey Ceng Fiet Mapm
Colleague at Ping IdentityIlminster, England, United Kingdom, United Kingdom
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John Noble
Colleague at Ping IdentityGreater Bristol Area, United Kingdom, United Kingdom
View →
BT
Barak Tsioni
Colleague at Ping IdentityCenter District, Israel, Israel
View →
SC
Sayan Chakraborty
Colleague at Ping IdentityBengaluru, Karnataka, India, India
View →
OF
Osha Fuangkasae
Colleague at Ping IdentityAustin, Texas Metropolitan Area, United States
View →
VW
Vanessa Wood (Fcmgr)
Colleague at Ping IdentityKings Sutton, England, United Kingdom, United Kingdom
View →
MK
Manas Kisku
Colleague at Ping IdentityOdisha, India, India
View →
SP
Savitha P
Colleague at Ping IdentityTiptur, Karnataka, India, India
View →
AT
Andy Thai
Colleague at Ping IdentityDenver Metropolitan Area, United States
View →
PS
Preeti Shukla
Colleague at Ping IdentityAlpharetta, Georgia, United States, United States
View →
CS
Charles Sparey Ceng Fiet Mapm
Colleague at Ping IdentityIlminster, England, United Kingdom, United Kingdom
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3 education records
Matthew Moore education
Bachelor Of Arts - Ba, English Language And Literature, General
Master Of Arts - Ma, English Language And Literature, General
Education record
FAQ
Frequently asked questions about Matthew Moore
Quick answers generated from the profile data available on this page.
What company does Matthew Moore work for?
Matthew Moore works for Ping Identity.
What is Matthew Moore's role at Ping Identity?
Matthew Moore is listed as Sr Customer Success Outcome Manager at Ping Identity.
What is Matthew Moore's email address?
AeroLeads has found 1 work email signal at @myrounding.com for Matthew Moore at Ping Identity.
Where is Matthew Moore based?
Matthew Moore is based in Denver, Colorado, United States while working with Ping Identity.
What companies has Matthew Moore worked for?
Matthew Moore has worked for Ping Identity, Olive, and Huron.
Who are Matthew Moore's colleagues at Ping Identity?
Matthew Moore's colleagues at Ping Identity include John Noble, Barak Tsioni, Sayan Chakraborty, Osha Fuangkasae, and Vanessa Wood (Fcmgr).
How can I contact Matthew Moore?
You can use AeroLeads to view verified contact signals for Matthew Moore at Ping Identity, including work email, phone, and LinkedIn data when available.
What schools did Matthew Moore attend?
Matthew Moore holds Bachelor Of Arts - Ba, English Language And Literature, General from University Of Colorado Boulder.
What skills is Matthew Moore known for?
Matthew Moore is listed with skills including Customer Service, Research, Social Media, Event Planning, Leadership, Microsoft Word, Public Speaking, and Healthcare.
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