Nova Barlow Email & Phone Number

Kirkland, Wa, Us

Kirkland, Wa, Us

Redmond, Wa, Us

• Acting scrum master of 12-member engineering team• Manage bug triage processes, working with outsourced, cross-functional, and international teams to expedite technical solutions for live-service game • Collaborated and innovated with the engineering team to establish best practices and processes, resulting in improved efficiency and morale • Assisted business development through company’s website redesign, including asset management and copywriting• Aided in hiring loops, morale events, software asset management, and company branded merchandise acquisition

• Community Web Channel Lead (minecraft.net). Established content strategy for the community section of minecraft.net. Produced timely articles of interest designed to inform, inspire, and engage our worldwide community on various topics, including tutorials, community spotlights, and game information.• Nintendo Switch News Channel Lead. Designed content calendar, established cross-team coordination to ensure timely delivery of content for global delivery channels, created pipeline for effective delivery of art assets.• Feedback Lead (franchise team). Redesigned structure of official feedback site, including the transition to new software and visual refresh. Served as the main liaison between Minecraft community and the development team for game feature requests. • Established ongoing relationships with external partners for tool efficiency improvements.

• Devised and executed social media content calendar for Minecraft: Education Edition channels to increase engagement (Twitter, Facebook). Coordinated with marketing to execute campaigns balanced with regular team and community created content.• Organized and managed strategy to improve content across knowledge base, frequently asked questions, and ticketed support system to drive process improvements.• Provided consistent team communication of issues, trends, meaningful feedback, overall customer sentiment, and community concerns. Representative for Community team for bug/issue triage for the Education team.• Managed website forums, and support system in Zendesk.• Coordinated Summer Intern “Meet the Interns” livestream.

Seattle, Wa, Us

Community Manager for games focused on scientific discovery, discovering optimal learning pathways for STEM education, cognitive skill training, and the exploration of collective over individual intelligence.• Designed community tools for Mozak and Nanocrafter. Managed coordination with external partners for Mozak and managed interdepartmental communication to provide regular content for Foldit and Nanocrafter communities.• Directed marketing efforts for Center for Game Science titles, including press releases, websites, videos, booth giveaways, paid promotion, news creation, the establishment of new social media channels/maintenance of existing ones.• Established and maintained an ongoing partnership with Seattle Public Libraries for Summer Learning programs. • Provided cross-departmental coordination and outreach for organizations engaging the Center for STEM-related community events and testing purposes.• Expanded market reach of Center for Game Science software, including out of state and international libraries (Canada).• Initiated “summer day camp/extended playtest” pilot program, serving nearly 50% of all students served by Center for Game Science programming in 2014.• Managed team of staff volunteers and cross-departmental graduate students.

Seattle, Wa, Us

Community Content Manager/Community Coordinator, Project SparkCommunity Manager, Kodu Game LabCombined role serving Project Spark and Kodu Game Lab communities.• Produced website content, in-client messages, and internal documentation of tools for Project Spark.• Created and implemented client retention efforts for the Project Spark website and forum, requiring cross-team collaboration for forum badges, live-chat support, and online game documentation.• Coordinated “Call to Action” video rebranding for the Project Spark website.• Established newsletter and forum policies for Project Spark. • Curated website, client, user-generated content gallery, and forum for Project Spark during early development.• Provided timely inter-departmental communication of issues, trends, and community concerns for both communities. • Managed all tool-related support of website, feeds, tickers, and forums for both communities.• Supervised cross-team website revamp for Kodu Game Lab, implementing new content.• Enabled outreach to schools, individuals and groups interested in Kodu Game Lab.

Seattle, Washington, Us

Community Management for retail “deal a day” site and associated sites (10 total). Woot Workshop is a subsidiary of Amazon.• Provided ongoing content creation designed to promote customer retention and increase engagement including spotlighting user content, creating teaser texts, and starting discussions.• Developed community standards to provide a safe and welcoming community.• Implemented internal tools to assist the team in rapid identification of vendors, resulting in team efficiency, and reducing errors for post spotlights.• Established internal documentation to create efficient processes and consistent standards.

• Lead author and contributor to a number of industry whitepapers and primers, notably the Themis Report 2004.• Technical Editor, Massive Multiplayer Games for Dummies.• Editor for The Escapist digital magazine and WarCry Network, fact-checker for 279 issues of The Escapist. • Author of seventeen feature articles for The Escapist. • Writer of weekly column, This Week in Gaming History (September 2008-February 2009).• Researched and edited materials for business development and media queries.

Project lead for community management, quality assurance, customer service, and localization projects. • Maintained and expanded forums, social media networks, moderated live events, coordinated contests, oversaw content creation, established feedback channels for game developers.• Supervised and trained customer service staff team members and community manangement volunteers.• Clients included Nokia, KingsIsle, Funcom, NetDevil, Masthead Studios, and Mutable Realms.