• Managed every aspect of import/export operations, leaving no detail untouched. Demonstratedunwavering command over freight forwarder carriers, LTL carriers, and home delivery carriers, ensuringseamless coordination and flawless execution• Demonstrated adeptness in negotiating carrier bids and contracts, effectively leveraging mynegotiation skills to achieve favorable outcomes. Through a thoughtful approach and deep industryunderstanding, I successfully orchestrated agreements that maximized cost-efficiency and improvedoperational performance• Completed multiple projects using problem-solving (5S, 8 Wastes, Improvement Kata, PDCA, STEPSEtc.) and analytics which resulted in saving the company $1.2 million in 2021 and $1.15 million in 2022• Managed metrics and implemented innovative technologies to improve shipping and receivingprocesses• Solved data issues and computer errors that prevent packages from shipping internationally anddomestically• Generated and rectified commercial invoices to facilitate seamless shipment and timely delivery to theconsignee• Managed cost-saving projects and was the point of contact for logistics-related questions• Championed the problem-solving and improvement system for all Manufacturing and Supply Chain• Led the initiative to ensure capacity and flow of product from China to US during the challengingfreight situation in 2020, 2021, and 2022• Successfully obtained additional capacity from another carrier during a time of severe limitations,effectively mitigating the capacity issue• Utilized SQL and Access to create customized ad hoc reports for leadership and various stakeholdersacross the company

• Worked with manager to complete carrier bids and contracts, resulting in cost savings of $198,807• Managed projects and developed/implemented innovative technologies to improve shipping andreceiving processes• Managed cost-saving projects and was the point of contact for logistics-related questions• Helped solve issues to ship packages internationally and domestically• Spearheaded a team effort to ensure O.C. Tanner's full compliance with all lithium batteryregulations• Led a team to analyze shipping software systems• Implemented a dock scheduling tool to improve the flow of receiving, resulting in an averagecount per day of around 50 pallets

• Managed customer service representatives processes• Conducted weekly trainings, managed projects, and performed product development• Worked as a BA/QA/Product Owner while leading two development team• Created reports, researched computer issues, gathered development requirements, andcommunicated fixes with stakeholders• Made it possible for O.C. Tanner to move from 2009 pricing to 2011 pricing

• Answered phone calls and emails and worked on the Bank of America email team• Routinely processed the most emails in the call center

• Accounts Payable• Payroll• Managed 100-200 Employees• Purchased Office Supplies• Interviewed potential employees• Entered & Filed applications• Recruited

• Customer Service• Data Entry • Worked on many special projects using different programs.• Helped train new employees• Verified prescriptions with eye doctors