Niki Sargent Email & Phone Number

Remote

Financial and Operational Software CompanyAs an employee, I strive to go beyond my role and help the company succeed. I have learned different systems and cross-sell opportunities to increase efficiency and revenue. I prioritize meeting the company's KPIs and adapting to change without disrupting workflow. I align with the company's core values by setting.

Remote/Virginia Beach, VA

• Educate and coach clients on tax free, long term income strategies and options.
• Engaged customers post-sales ensuring product satisfaction. Drove adoption of additional assets.
• Organized and hosted women focused networking and education events both online and in person.
• Recruited and trained new agents

Norfolk, Virginia, United States

REACH (Reading Enriches All Children) is a 501(c)(3) non-profit agency established in 1998. REACH supports literacy initiatives to spark a desire to read. Volunteers share books with children by reading aloud in emergency and family shelters as well as offering reading programs and books to at-risk children.

Remote/Virginia Beach

• Created new SMB lines of business for their SaaS products and app development services.
• Client Success advocate across international internal cross-functional partners (Product, Engineering,)on customer perspectives, strategic insights, issue resolution activities, executive briefings, andrequests.
• Worked closely with management on escalated issues to resolve all problems quickly and accurately.
• Work collaboratively with team members to drive user adoption.
• Performed regularly scheduled meetings with key stakeholders (often C-Level) to ensure customergoals are being met.

Virginia Beach, VA

• Founded the Inside Sales Team for the Managed Services line of business of a 27-year-old outsidesales company.
• Increased sales reach by 35% by investigating, lobbying for, and then implementing new databaseresources and sales software.
• Forged relationships with department heads fostering a new standardized method of leadadministration.
• Led team of 5 inside sales professionals from hiring, enablement, onboarding, training, anddevelopment.

Remote/Norfolk, Virginia Area

• Start up Saas for the travel industry. Worked as sales and customer relationship manager for all of myaccounts. Including consultative sales approach, onboarding, and ongoing adoption of the program.
• Worked autonomously with no formal training. Achieved highest sales volume in the first month.Consistently exceeded monthly sales goals.
• Presented “Lunch and Learn” Seminars as well as webinars to groups sized 10 to 60. In a singleluncheon, I increased business in the area by 400%.

King Of Prussia, PA

• Increased AstraZeneca spend 48.5% over the previous year with expectations of account growing anadditional 30% in 2016.
• Create account strategies and plans for key customers in print and digital campaigns ranging inaccount size from 15K to 300K.
• Exceptional presentation skills to all sized groups. Regularly gave presentations and proposals atpharmaceutical companies and ad agencies that established and fostered relationships and garneredsales.
• Adept at the RFP process. Created custom proposals and quotes with follow-through fromexplanation, negotiations, and closing.

Prague, Oklahoma

Owned and lived on farm. Cared for and maintained property and live stock. Including horses, cows, goats, chicken and pigs.

Bethlehem PA

• I directed a 10-person sales force in the 4th largest Daily Deals organization while simultaneously bolstering sales in my territory from zero to $1.25 million.
• Promoted through a series of increasingly responsible positions from Sales Rep to National Retail Manager.
• Consistently exceeded monthly sales quotas, by up to 75% and was the top sales performer for 3months of the year.
• Created a standardization process to ensure the quality of products and deals submitted, helping increase productivity and quality of work.
• Coached and trained team on sales techniques, CRM training, and best practices.
• Constant collaboration with internal teams including marketing/editors/copywriters/planners andSenior management.

Chesterbrook, PA

• Liaised with UK headquarters and US sales team during launch into the US market. Proposed constructive feedback to management from clients and customer service representatives to help business grow and evolve.
• Monitored inbound and outbound calls and provide follow up coaching to reps.
• Qualified and prioritized small to mid-size businesses prospects to maximize revenue and profitability.

Ft. Washington, PA

• Utilized a consultative sales technique for originating re-finance and purchase loans for a direct lender.
• Operated in high volume inbound call center taking a minimum of 100 calls per day.
• Increased teams’ numbers to 2nd in the company with in 1 month of creating and implementing ancillary product training program.
• Regularly exceeded performance quotas. Won multiple volume based sales contests and awards.

Warrington, PA

• Key member in founding and operating company from a $1200 investment into a $3,000,000+ venture.
• Increased sales volume 1000% in 2004.
• Directed powerful redesign and re-release of primary products increasing same store sales by 500%.
• Personally closed and manage accounts with 4 of the top 6 national grocery retailers.
• Handled hiring, reviews, and terminations of a staff of over 75 employees.
• Implemented inventory management system and trained staff on accounting and CRM software.

A key member that built a software company that re-packaged and marketed existing independent software programs. Primary responsibilities included marketing and developing a strong tech savvy sales call center and support organization.*Designed, developed and delivered sales training program. *Staffed and ran sales in-bound/out bound call center operation.

Theater Arts

Education record

High School, High School